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SDH left to die while new products come out? 3 months 1 week ago #65892

  • djfirestorm
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Well we are still stuck on a many year old version of Volumio to the point where some of its features are unusable, for example Tidal Connect. Its code is so old it needs to be updated. Why is this device development being left dead when it was suppose to be the flagship dac? The ONLY thing they did was protect their poor choice of display. The MiniDSP console was updated more for the benefits of other devices than this one being developed.

2 things that need to be done:
UPDATE VOLIMIO (I get it you don't want to pay them for an updated verison, but you sold us the feature and you owe it to your consumers)
SInce you locked display time (fine we all get you used the cheapest LCD in existance that burns out), but at least make the standby led show or not show depending on its state. it is so bloody annoying to see the red light and not know if I have to turn it off because I left it on, or hit the power button to turn it on when it already was. Seriously its so so so dumb. Pick one, LED red light means its either off or on NOT BOTH!

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SDH left to die while new products come out? 3 months 1 week ago #65893

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The following user(s) said Thank You: Ultrasonic

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SDH left to die while new products come out? 3 months 1 week ago #65907

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SInce you locked display time (fine we all get you used the cheapest LCD in existance that burns out), but at least make the standby led show or not show depending on its state. it is so bloody annoying to see the red light and not know if I have to turn it off because I left it on, or hit the power button to turn it on when it already was. Seriously its so so so dumb. Pick one, LED red light means its either off or on NOT BOTH!

Are you telling me that under the current Device Console firmware the red LED comes on anytime the display turns off? Like, the SHD power can still be on, but since the display timed out, the red light comes on even if the SHD is still on? Or, is that the red light is always on now no matter if the display or system itself is on?

I’d say I’m surprised by this, but nothing about miniDSP surprises me.

I haven’t installed Device Console because of the display restrictions and because it comes across as a half-baked effort that offers no new functionality. They haven’t updated it once since March, over three months ago. I thought the whole idea is that Device Console made firmware updates easy to push out?

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SDH left to die while new products come out? 3 months 1 week ago #65908

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If the unit is turned off with the power button on the remote the red light comes on. If you turn the unit on and then the screen times out, the red light comes on. So if the screen is either sleeping or physically off you literally do not know which state it's in unless you remember to hit the volume button before you hit the power button. It is effing ridiculous how the development has been on this. The lack of forethought on extremely kindergarten basic things is. Yet whenever you say something negative one of the other users who clearly works for the company but doesn't admit it likes to Gaslight you for it. This is not a budget oriented DAC. It's wonderful that testing Volumio 3 but they also said that 2 years ago now

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SDH left to die while new products come out? 3 months 1 week ago #65909

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If the unit is turned off with the power button on the remote the red light comes on. If you turn the unit on and then the screen times out, the red light comes on. So if the screen is either sleeping or physically off you literally do not know which state it's in unless you remember to hit the volume button before you hit the power button. It is effing ridiculous how the development has been on this. The lack of forethought on extremely kindergarten basic things is. Yet whenever you say something negative one of the other users who clearly works for the company but doesn't admit it likes to Gaslight you for it. This is not a budget oriented DAC. It's wonderful that testing Volumio 3 but they also said that 2 years ago now

God, that is insane. I’m sure they have some patronizing story to explain it away. It’s never their fault, it’s never their choices of hardware and other design features to blame for the obvious amateur-hour user experience. I’m glad I got the picture about Device Console before updating and losing the chance to revert backwards from the mess. Sorry for you, dude!
  
Also, you HAVE to ditch Volumio and basically the whole idea of the SHD as a streamer. miniDSP has neither the motivation nor resources to provide the kind of support a modern day streamer requires. They and Volumio are in complete denial about what they are providing. It’s a clown show.

Get a WiiM Mini or WiiM Pro and run it digitally into your SHD. WiiM knows how to support their product. Since March 14, when WiiM pushed one their many, many firmware updates and miniDSP released it’s still-current version of DC, WiiM pushed another seven updates. They are constantly killing bugs and releasing features.

faq.wiimhome.com/support/solutions/artic...m-mini-release-notes
 

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SDH left to die while new products come out? 3 months 1 week ago #65910

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I tried one but unfortunately the audio quality loss is significantly noticeable with my amplifier and speakers. I didn't try the pro though it does look like they added some advancements to it. Maybe I'll give it a go again. But for now I just hooked a computer up to my TV and run the mini DSP on USB. It's the only way I can actually play a song without it freezing. But that literally is not streaming it's just using Tidal the 2016 way 

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SDH left to die while new products come out? 3 months 1 week ago #65911

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Both of them have been proven to provide bit-perfect 24/192 so personally I don’t sweat it, but yeah, maybe the WiiM Pro hardware updates and all the firmware improvements and a switch to coax on the Pro would make you feel differently.

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SDH left to die while new products come out? 3 months 1 week ago #65913

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As far as I can tell all the red light means is that the unit is connected to a source of power.

In terms of running Dirac and doing FW updates I have found the quality and length of USB cables to be kind of critical on both the original 1st gen SHD, and my current SHD Studio. I now use a single 10' (3m) cable for both and Dirac runs smoothly without hiccups and FW updates work correctly too.

All updates after the March release of DC are via the updater built into the DC console software. (for the console software itself and the XMOS and DSP FW updates)
 
As far as I can tell no updates since March.
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SDH left to die while new products come out? 3 months 1 week ago #65914

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That's not how the red light was before this last update. When the red light was on it means it was in standby but connected to power. When it was off that means the unit was in the on mode. But then the display also showed. Obviously we're assuming that it's plugged in and built scenarios LOL.
 if they don't have enough staff to work on this then they should stop pumping out new variants of the lower Flex models and get this one resolved FIRST. I would have been excited to see what they come out with next in the higher end segment of their products but now I probably will never buy anything they make again

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SDH left to die while new products come out? 3 months 1 week ago #65915

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Ive not upgraded to DC because I don't want my display staying on for more than a few seconds. I only want to see the display when I change volume or some other setting so I want to keep the facility to turn off the display after a few seconds. This shouldn't be an issue since it achieves what minidsp want i.e. to have the display off for as much as possible.

I put this request in by raising a ticket. Anyone not happy with new device console features should politely raise their concerns with support. I'm sure all will be logged. 
Warning: Just because I'm a 'Platinum' member, doesn't mean I know what I'm talking about... It just means I've asked too many questions!!

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SDH left to die while new products come out? 3 months 1 week ago #65916

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That's not how the red light was before this last update. When the red light was on it means it was in standby but connected to power. When it was off that means the unit was in the on mode. But then the display also showed. Obviously we're assuming that it's plugged in and built scenarios LOL.
 if they don't have enough staff to work on this then they should stop pumping out new variants of the lower Flex models and get this one resolved FIRST. I would have been excited to see what they come out with next in the higher end segment of their products but now I probably will never buy anything they make again

Exactly. The red light behavior changed from “this red light means the unit is off” to “this red light means the display is off, as if you needed us to tell you that, and the power could be on or it could be off, who knows?” How incredibly stupid.

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SDH left to die while new products come out? 3 months 1 week ago #65917

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Ive not upgraded to DC because I don't want my display staying on for more than a few seconds. I only want to see the display when I change volume or some other setting so I want to keep the facility to turn off the display after a few seconds. This shouldn't be an issue since it achieves what minidsp want i.e. to have the display off for as much as possible.

I put this request in by raising a ticket. Anyone not happy with new device console features should politely raise their concerns with support. I'm sure all will be logged. 

It’s already been confirmed that miniDSP will add back in some of the control over the OLED in a future Device Console update. Except they said that months ago, and despite part of the idea of DC is that it’s easier to push updates, they haven’t provided anything. So it’s about them delivering an update they promised, not convincing them of the customer need.

This was, of course, all part of an about-face by them. At first they told us something along the lines of “that’s how it works now, tough luck, just don’t update if you don’t like it,” and then it became, “we made the decision to release Device Console without all of the functionality present, and those controls will appear in a future update.” Apparently there’s no sense of urgency from their side, as we’ve come to expect.

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SDH left to die while new products come out? 3 months 1 week ago #65919

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@notman  You've made your point numerous times now.  One wonders why you are still here.
There are plenty of other DSP options in the marketplace, yes?

Dave..

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SDH left to die while new products come out? 3 months 1 week ago #65920

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Also, you HAVE to ditch Volumio and basically the whole idea of the SHD as a streamer. 
 

Well no, for the simple reason that many happily use this functionality, including myself. Could it be improved? Absolutely. But dropping it would be absurd. Plus as pointed out above there is a current beta version of Volumio being tested so improvements are coming.

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SDH left to die while new products come out? 3 months 1 week ago #65921

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We're all still here because we're stuck with the device that is incomplete after years. We pay for this product that only has 30% of its advertised functionality working. If all we wanted was just an active DSP we would have bought a flex. We have every single right to be upset about this and every single right to say what the company is doing to its customers. We paid for a premium device with subpar development. If you want to refute that then clearly you are an employee of the company trying to Gaslight us again

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