Welcome, Guest
Username: Password: Remember me
NOTE: This is a "Community" forum. Please be mindful that community members are here to help as part of a community effort. We therefore appreciate your effort in keeping this forum a happy place!

If you have a specific issue (e.g. hardware, failure) and want help from our support team, please use our tech support portal (Support menu - > Contact Us).
Thanks a lot of your help in making a better community.
  • Page:
  • 1

TOPIC:

Device Console doesn't find SHD Studio on network 2 weeks 4 days ago #63772

  • toman
  • toman's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 10
  • Thank you received: 3
Just upgraded my SHD Studio and tried the Device Console. Pretty nice! But it doesn't seem to find my SHD unless USB is connected. The SHD is connected via wired network, my Macbook Air over wireless. Known issue?

Please Log in or Create an account to join the conversation.

Last edit: by toman.

Device Console doesn't find SHD Studio on network 2 weeks 4 days ago #63773

  • Ultrasonic
  • Ultrasonic's Avatar
  • Away
  • Platinum Member
  • Platinum Member
  • Posts: 2518
  • Thank you received: 518

Just upgraded my SHD Studio and tried the Device Console. Pretty nice! But it doesn't seem to find my SHD unless USB is connected. The SHD is connected via wired network, my Macbook Air over wireless. Known issue?

This is the expected behaviour. Connection is still just via USB as it was previously. With the USB cable connected you should just click on the Discover Devices button and then see your SHD shown.

Please Log in or Create an account to join the conversation.

Last edit: by Ultrasonic.

Device Console doesn't find SHD Studio on network 2 weeks 4 days ago #63777

  • toman
  • toman's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 10
  • Thank you received: 3

Just upgraded my SHD Studio and tried the Device Console. Pretty nice! But it doesn't seem to find my SHD unless USB is connected. The SHD is connected via wired network, my Macbook Air over wireless. Known issue?

This is the expected behaviour. Connection is still just via USB as it was previously. With the USB cable connected you should just click on the Discover Devices button and then see your SHD shown.
 

The header of the Discover Devices tab clearly says "Devices plugged into your network / USB are shown below" though, so this was not expected for me (or any user with a networked attached SHD I'd presume).
Attachments:

Please Log in or Create an account to join the conversation.

Device Console doesn't find SHD Studio on network 2 weeks 4 days ago #63778

  • Ultrasonic
  • Ultrasonic's Avatar
  • Away
  • Platinum Member
  • Platinum Member
  • Posts: 2518
  • Thank you received: 518

The header of the Discover Devices tab clearly says "Devices plugged into your network / USB are shown below" though, so this was not expected for me (or any user with a networked attached SHD I'd presume).

I agree the wording suggests there may be new functionality but sadly there isn't, and the reference to 'your network' here is to cover possible use of the WI-DG.

Please Log in or Create an account to join the conversation.

Last edit: by Ultrasonic.

Device Console doesn't find SHD Studio on network 2 weeks 4 days ago #63780

  • Ultrasonic
  • Ultrasonic's Avatar
  • Away
  • Platinum Member
  • Platinum Member
  • Posts: 2518
  • Thank you received: 518
For info. the DC help does cover this:

 
Attachments:

Please Log in or Create an account to join the conversation.

Device Console doesn't find SHD Studio on network 2 weeks 4 days ago #63782

  • toman
  • toman's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 10
  • Thank you received: 3
Ah, right. I remember reading that and must have misinterpreted Wi-Dg as WiFi Dongle, the one that comes with the SHD. Thanks for clearing it up!
There is always room for improvements in software UI and especially it's text :) 

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Moderators: devteam