TOPIC:

Hi all

I am new and have a basic question, I think.

I have connected output 1 and 2 (RCA) to my Hegel 590 stereo amp. This is playing as it should on my front speakers.

I have also connected output 3 and 4 (RCA analog) directly to my 2 active B&W subwoofers (XLR input). But there is no sound from the subs. I have tried to increase gain on subs, but no change. There is a very slight vibration in the sub but no sound. 

Any idea what could be my basic problem?
Should I try Output 3 and 4 (XLR) to subs XLR instead (new cable)?

BTW I am playing music from Roon on the SHD, guess input source should not matter.

Thank you!

The default configuration has outputs 3/4 muted (not enabled.)  You probably need to activate those in the routing matrix.
You should be on the air then.

Dave.

blush. i didnt sync the config , now it is working ! Thank and sorry for such basic mistake!

No harm done.
I suggest to all new users to get their feet wet via the computer connection before you ever install the unit into your system.
There's no need to jump into the deep end of the pool right away. 

Good luck.

Dave.