TOPIC:

Hello,

I have the latest gen Apple TV and since I set it up the Apple TV remote has always been able to control the SHD volume until recently. Roughly 4-5 weeks or so ago (give or take), I can no longer control the SHD volume with my Apple TV remote. I tried re learning the IR command to no avail. 

Was there an update on either end that caused an issue or does anyone have any experience, information, or recommendations to fix this issue? It's been a real hassle to not be able to adjust the volume with the Apple TV remote when streaming content.

Any help is greatly appreciated.

Thank you!

Any help here? This seems to be an issue with the SHD as apposed to the Apple TV remote as everything else is working fine. Perhaps someone has experirenced and fixed the same issue or perhaps a mod knows of an update that may have caused this or a fix?

The surprising thing here is that you say it was working in the first place! As far as I'm aware, it isn't compatible. I would love it to be though. The old remote was, but that has less functionality than the plastic SHD one.

When setup the AppleTV suggests it has learned the remote, but doesn't function. I guess it's on a different wavelength or channel?

If anyone knows different, I'd love to hear too!

Really? Mine has always worked for volume control along with my Logitech Harmony Elite, which never stopped working. Also, just FYI, I'm using the latest Apple TV remote, the one that is silver with a touch ring instead of the black one with the touchpad. Which remote are you trying to use? 

However, I got it working again. Turns out when I updated the SHD unit it restored my settings to default. After I restored my previously saved settings and presets it's working again. 
 

Yes, the latest one. When you say 'along with your Harmony', do you mean you use that? Or as I assumed, you can use the Apple remote?

I went through the set up steps on the Apple TV and it seemed to go fine. But does nothing on the SHD.

I'd appreciate any pointers you used to get it working. I do know there have been a few releases of the SHD, so maybe mine is an earlier one perhaps?

I use both remotes depending on what I’m doing.

And to get the Apple TV remote to work you need to use the IR Learn on the SHD software on the computer and then flash the settings to the SHD. That should get you up and running. 

Well I never! Thanks so much. I've been using the crappy plastic one for months - just for volume!

The actual + and - buttons, it works just fine. I have previously tried the round button up and down (which doesn't work). I guess because it is like that on the plastic remote.

I use the mute button to switch the source (as that is more use to me).

I would love to have the on/off switch the SHD to standby, but haven't figured that out, if at all possible.

Additionally, I think you have to set it up on the AppleTV under remotes too.  

I recently have the same issue, but I cannot use the IR Learning function, it just fails.

 

I have run into this issue here and there and flipped out the first time it happened - easy fix!!!


Press and hold the TV/Control Center button   and the Volume Down button   at the same time. Hold the buttons down for about 5 seconds, or until the status light on Apple TV turns off then turns on again.  

It'll work

That worked!