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repeating IR commands & short noise while input source TOSLINK select 3 months 3 weeks ago #61037

  • ADAM S3V
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Device: SHD Studio
2 things. First, I have problem with repeating IR commands. I have installed the latest firmware version 1.29 and the problem still occurs. There must be a solution for this, otherwise the device is not usable for me. In this price range, I cannot understand such bugs at all.

The second problem is selecting the input source "TOSLINK". As soon as the source is selected a low noise is heard. This should be solved immediately.

The system "SHD Studio" is on the latest FW 1.29. Volumino I have also updated to the latest version via web browser.Thank You. 

Best Regards
Tim

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Last edit: by ADAM S3V.

repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61039

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repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61041

  • ADAM S3V
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Hi Tim,

Let's try to see how we can help on this issue- Repeating IR: This is indeed extremely odd as we're not aware of this issue anymore. Can you maybe provide us more feedback/description of the issue and we can take it to the engineers? - Toslink source selection: Maybe just a synching issue with the DAC? We can't reproduce this issue on our setup once again. Can you maybe take a video of how loud is that noise?  We can then take it from there. Sounds good?   Hoping this info helps and feel free to contact us if you have further questions.  Best RegardsminiDSP DevTeam


miniDSP LtdOffice Hours: Mon-Fri 9am to 5.30pm (Hong Kong Timezone)  / Thanks for your patience. On Wed, 15 Jun at 2:06 PM , Tim <[email protected]> wrote: Device: SHD Studio
2 things. First, I have problem with repeating IR commands. I have installed the latest firmware version 1.29 and the problem still occurs. There must be a solution for this, otherwise the device is not usable for me. In this price range, I cannot understand such bugs at all.

The second problem is selecting the input source "TOSLINK". As soon as the source is selected a low noise is heard. This should be solved immediately.

The system "SHD Studio" is on the latest FW 1.29. Volumino I have also updated to the latest version via web browser. Thank You. 

Best Regards
Tim


Hello developer team,

thank you very much for the quick feedback.

1) Toslink switching noise problem:
I can't reproduce the "popping" noise problem every time. But it seems to be a bug in the switch to the TOSLINK input. Maybe you can check the code in the firmware once. I have created the video. Here is the wetransfer link:
we.tl/t-foQMiNfJok

Maybe it really depends on what source is being used as the feed. I'm using an ADI-2 Pro with 44.1 KHz via AES/EBU in this case.

My workaround is to simply turn off the source in the command center, since I mainly use the AES/EBU interface.

Additional question:
Is the incoming signal actually jitter reduced again? My ADI2-Pro outputs a very jitter free AES/EBU digital output. From there I go into the AES/EBU input of the SHD Studio. Then from the SHD Studio digital via AES/EBU into my active ADAM S3V speakers.

ADI2-Pro (AES/EBU) => SHD Studio (AES/EBU) => Adam S3V Speaker (AES/EBU).
Can there be problems with jitter or the digital clock here? Any better suggestions to optimize the chain?  
---

2) IR repeating command:
I have now learned all commands to another remote control. I will observe whether the problem ann occurs. However, it does not seem to be completely solved in the FW v1.29.

Wishes:
Can you please provide the power button also as IR learning? That makes the whole thing much easier when switching on from the couch. This should be implemented very fast and is not only my wish. ;-)

Dirac preset switch change optimization:
Why does the preset switch when I am currently using e.g. preset1 as the active Dirac preset, still switch when I select preset1 again? This doesn't make sense and doesn't protect the relays. You could check if e.g. Preset1 is currently active and then not switch at all when activating Preset1 again.
---

Thank You.

Best Regards
Tim

 

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Last edit: by ADAM S3V.

repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61042

  • ADAM S3V
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support.minidsp.com/support/tickets/new

Dave.


I had already opened the ticket yesterday. Nevertheless, thanks for the link Dave.

Best Regards
Tim

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Last edit: by ADAM S3V.

repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61044

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I had the issue with the repeating remote control, too. But only 1 or 2 times in the last months (or last year). I had luck that the repeating command was volume down and not volume up. As it did not occur more often I cannot reproduce it. I have a SHD Studio, but not the latest hardware. I think it is called neo2?

Gert

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repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61056

  • ADAM S3V
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Hello Gert,

thank you for your feedback. I hope that the issue just like the Toslink thing will be checked again in the firmware. I really suspect the remote control. I have now learned all commands to another remote control and have (currently) no problems with repeating IR commands.

Tim

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repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61084

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Whitenoize, I use my Toslink (optical) input every day and have never experienced your symptom. FWIW.

Also, don't quite understand your setup?  You say you are coming in via toslink but then you say your source is XLR AES.  Let me ask:  Is anything connected to the toslink input, or do you get this burst of noise with nothing connected to it?  Thanks.

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repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61085

  • ADAM S3V
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Hi H0m4g32B3v,

I don't have anything connected to the Toslink input and only feed via AES/EBU.

When zapping through the sources then sounds this plopp noise. My workaround is currently to hide the source via the plugin.

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repeating IR commands & short noise while input source TOSLINK select 3 months 2 weeks ago #61086

  • ADAM S3V
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Hi devteam,

thank you for your response.

a) I don't have anything connected to the Toslink input and only feed via AES/EBU
b) reclocked (because of jittercleaning) & upsampled to 96 kHz?
c) I have now learned all IR commands to a different remote and no longer have any repetitive commands. Maybe the problem is the included remote control?
d) :'(
e) What about the Dirac Preset Switch optimization, which I had written below. Feasible?


Thank You.

Best Regards
TimAm 20.06.2022 um 09:13 schrieb miniDSP TechSupport:

Hi Tim,

Few questions for youa) What source is connected to the Toslink input? Please clarify as we understand that you seem to use AES-EBU? b) When it comes to "any" digital sources, they are all reclocked to the local clock of the DSP (one sample rate @ 96k). All of them will be reclocked. It doesn't matter in this case which source you're using. c) If you can give us more details on the IR remote, we can try to troubleshoot. We litterally use these remotes in all possible configurations (by the engineers and with the QC team) and unfortunately we can't reproduce the repeated IR so please send us more details when you can. d) No power button learning capabilities I'm afraid (unable to add more learning to current firmware). But maybe you can use a programmable remote instead. See IR commands.  IR codes for AMX/Crestron/Control systems   Hoping this info helps and feel free to contact us if you have further questions.  Best RegardsminiDSP DevTeam


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