TOPIC:

Hello,

my SHD was connected via usb to the DSP program on a Macbook in order to load 4 configurations
after loading the fourth, the message "PLS WAIT" showed up on the SHD screen and the message "USB cable disconnected" showed up on the DSP program

Nothing more happens so I turned off the SHD.

Now, even after unplugging it for a while it doesn't start up (no screen, no dimmed led). The main power switch on the back is well illuminated in red.

Any idea what to do to get it start again?

...unplug the mains for a while?

papayo31 wrote:

Hello,

my SHD was connected via usb to the DSP program on a Macbook in order to load 4 configurations
after loading the fourth, the message "PLS WAIT" showed up on the SHD screen and the message "USB cable disconnected" showed up on the DSP program

Nothing more happens so I turned off the SHD.

Now, even after unplugging it for a while it doesn't start up (no screen, no dimmed led). The main power switch on the back is well illuminated in red.

Any idea what to do to get it start again?

Did you find a solution?

I have a similar issue, though it was connected to a Windows laptop.  I closed the DSP program and disconnected the USB from the computer.  The SHD displayed "Please Wait."  So I did, for about 15 minutes.  The "Please Wait" message did not go away, so I thought the SHD was locked up.  I turned off the SHD and turned it back on to reboot it.  The red LED indicator turns on, but when I turn on the SHD via the remote, the LED indicator turns off and nothing happens - the display remains off.  Also, I cannot connect to it via the DSP program now.  It seems to detect the SHD, but no data is being transferred over the USB.  I have tried unplugging the SHD and pressing the tiny factory reset button next to the USB port, but nothing seems to work.

Update:  I tried re-flashing the XMOS firmware (SHD_v1.32_up.bin) using the miniDSPUAC2Dfu.exe program.  It finds the SHD, but the firmware flash fails.  

I had to return the unit to MINISHD in HongKong for repair. They found a failure on the IC card and replaced it.
now it is working like a charm.

papayo31 wrote:

I had to return the unit to MINISHD in HongKong for repair. They found a failure on the IC card and replaced it.
now it is working like a charm.
 

Thank you for responding quickly.  I am working with support.  Hopefully I can avoid returning it.  We'll see.  

Solution for me was connecting it to pc and reload firmware. 

jeschiotz wrote:

Solution for me was connecting it to pc and reload firmware. 
 

Thank you for your input.  I have tried that multiple times, though.  The process will start, then almost immediately fail.  I have tried using a number of different short USB cables, but that does not appear to be the issue.

I went through the first round of information reporting and attempted solutions with tech support.  I am waiting to hear back for the next step.

Tech support helped me find the solution.  Here is what worked for me:

- Power off- Press the reset (on back, next to USB port - you need a pin or paperclip to push it in)​

- Power ON and take off standby while holding the reset (the OLED display indicated "DSP Off")

- Connect with the SHD plugin, click RESTORE-  >Factory default

Ah thank you, connecting with the plugin was the step I was missing