Welcome, Guest
Username: Password: Remember me
NOTE: This is a "Community" forum. Please be mindful that community members are here to help as part of a community effort. We therefore appreciate your effort in keeping this forum a happy place!

If you have a specific issue (e.g. hardware, failure) and want help from our support team, please use our tech support portal (Support menu - > Contact Us).
Thanks a lot of your help in making a better community.
  • Page:
  • 1

TOPIC:

SHD hissing sound 3 weeks 6 days ago #56778

  • nbenhayo
  • nbenhayo's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thank you received: 0
Hello,

I just received my SHD and am noticing a pretty loud hissing sound coming from both channels. I am using the USB input and balanced outputs. The hissing sound gets louder with volume but is also loud enough to hear at low listening volumes. It stops completely when I mute the volume. As a test, I disconnected all connections including the computer and the hissing sound remains.

I was just able to send a ticket - looking forward to hearing back!

Please Log in or Create an account to join the conversation.

Last edit: by nbenhayo.

SHD hissing sound 3 weeks 4 days ago #56812

  • chad2057
  • chad2057's Avatar
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thank you received: 0
Heard about somebody having a similar issue.
I would like to know the outcome of this. Please update us once you get it fixed.

Please Log in or Create an account to join the conversation.

Last edit: by chad2057.

SHD hissing sound 3 weeks 3 days ago #56815

  • nbenhayo
  • nbenhayo's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thank you received: 0
DevTeam got back to me pretty quickly. Doing some back and forth troubleshooting, will let you know the outcome.

Please Log in or Create an account to join the conversation.

SHD hissing sound 3 weeks 19 hours ago #56856

  • chad2057
  • chad2057's Avatar
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thank you received: 0
any news with your unit? 

Please Log in or Create an account to join the conversation.

SHD hissing sound 2 weeks 3 days ago #56926

  • nbenhayo
  • nbenhayo's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thank you received: 0
I have gone through extensive troubleshooting and a few back and forth emails with the minidsp team who is very responsive.

I am using a Kinki Studio EX-M7 by the way which is a high powered direct DC coupled amp. Interestingly, I found that the RCA output is mostly free of noise. I can enjoyably listen to it without issues, however, the XLR output stage is impossible to listen to with my amp. I do not think it's a ground loop, it sounds like it's coming from the unit itself. I just sent a long email back to minidsp decribing all of the symptoms and am now waiting. In the meantime, it sounds great with RCA but I would love to use the balanced outs as I plan on multiplying my subs in the future using the RCA outs.

Which amp will you be using the SHD with? This might be less of an issue with you as I think it's the high sensitivity of my amp that is picking up on the noise. Will keep updating. 

Please Log in or Create an account to join the conversation.

SHD hissing sound 2 weeks 2 days ago #56938

  • chad2057
  • chad2057's Avatar
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thank you received: 0
I have Class A balanced mono blocks, directly coupled.

You started this thread about 10 days ago. Really slow progress has been made. Not a fan of Minidsp support.

 

Please Log in or Create an account to join the conversation.

Last edit: by chad2057.

SHD hissing sound 2 weeks 2 days ago #56939

  • chad2057
  • chad2057's Avatar
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thank you received: 0
nbenhayo post=56926I have gone through extensive troubleshooting and a few back and forth emails with the minidsp team who is very responsive.

"I am using a Kinki Studio EX-M7 by the way which is a high powered direct DC coupled amp. Interestingly, I found that the RCA output is mostly free of noise. I can enjoyably listen to it without issues, however, the XLR output stage is impossible to listen to with my amp. I do not think it's a ground loop, it sounds like it's coming from the unit itself. I just sent a long email back to minidsp decribing all of the symptoms and am now waiting. In the meantime, it sounds great with RCA but I would love to use the balanced outs as I plan on multiplying my subs in the future using the RCA outs.
Are you using it just as a preamp without Dirac? Somebody was complaining about the sound quality while using it in this mode.
Which amp will you be using the SHD with? This might be less of an issue with you as I think it's the high sensitivity of my amp that is picking up on the noise. Will keep updating."

Are you using it just as a preamp without Dirac? Somebody was complaining about the sound quality while using it in this mode.

Please Log in or Create an account to join the conversation.

Last edit: by chad2057.

SHD hissing sound 2 weeks 2 days ago #56945

  • Ultrasonic
  • Ultrasonic's Avatar
  • Away
  • Platinum Member
  • Platinum Member
  • Posts: 1481
  • Thank you received: 271

nbenhayo post=56926I have gone through extensive troubleshooting and a few back and forth emails with the minidsp team who is very responsive.

Are you using it just as a preamp without Dirac? Somebody was complaining about the sound quality while using it in this mode.

The example you're referring to is not normal though. Something isn't right there, and it may simply be a plugin setup issue.

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Moderators: devteam