TOPIC:

Hello,

i bought a new minidsp SHD in Oktober 2019.
Eight weeks ago it crashed down with a big noise and it killed one of my AER MD3 Speasker.
The support in Germany sent it to the fabric, but Since eight weeks, i here nothing from the mini DSP.
The support (oaudio) in Germany said there is no garantie and no warrenty.
Im not amused about this.
Because the i loved this minidsp and i thought about it to buy a second one in another room.
And some of my friends who heard it wanted to buy also a Minidsp.
But i have to think about this

Werner

That's not good. Things might be totally different where you are (Germany?) to the UK, but here the Consumer Rights Act states that an article should:
1. Be of satisfactory quality
2. As described
3. Fit for purpose
4. Last for a reasonable length of time.

And yes, sellers will use the "Sorry, it's out of warranty. Nothing I can do." Until you quote the above act and say you will go to court over it. And then they magically repair/replace it.

I'd be surprised if Germany doesn't have a similar consumer protection law. And remember, it's the vendor not the manufacturer that you should be pursuing. That's who your contract is with.

My Dealer is oaudio blueplanet Akustik in Germany.
But my Problem is, that i had to open the SHD and set back the SD Card inside, because i had no access to the menu.
Although I did everything according to the instructions from MiniDSP.
Now the SHD is in China and i hope at least for a repair.

Werner

If your dealer sent the SHD to China, then keep ringing the dealer. Every 3 or 4 days. Make a nuisance of yourself. Don't get involved with the manufacturer, that's your dealer's task. Check your consumer rights and keep telling the dealer what your rights are!

This is not a trivial amount of money.