TOPIC:

gbr wrote:

I think there is a big chance to misread the sentence from the dev team that you find so offending. In my understanding it is just a very realistic estimation of the situation as your reactions just show.

I was thinking the same.

I totally understand the frustration over how slow this process has been but somehow being offended by devteam's post is wide of the mark for me. It's perhaps also worth noting English is unlikely to be the first language for the person who posted.

Get a grip.  That wasn't a condescending tone.  Just sell your device already and move on.  

The reason why consumers are reacting this way is because they're supposed to have a feature that does not require a subscription but after time has gone by we have already spent an extra $100 or $200 for something that should have been done a year ago. It may not seem like a lot of money but if you factor that in over how many people own these, it is a lot of money. This company is costing its consumers money that is completely unnecessary because they simply just can't be bothered to focus on their flagship device.

on a different note, I personally don't like the interface myself, I just use the connect features of volumio. roon is deplorable, half of the songs on Tidal can't even be found in the search engine. Yet we pay for that simply so we can stream. Hopefully something better comes along. I would. love. Qbuz to be in Canada. Whatever the deal with that is because it's everywhere else LOL

We wish we had an update but it sounds from the tone of this thread that we wouldn't be able to appease much of the anger here..

But I would like to get back to this sentence again. Maybe my English is not good enough for such details and vibes, but I am reading this as excuse (Sorry, Pardon) that he cannot do more than giving this information. So he thinks that you will not be satisfied by this.

That's the spirit just throw 50% of$1000 out because a co oany has yet to deliver a feature during its warrenty period 

djfirestorm wrote:

The reason why consumers are reacting this way is because they're supposed to have a feature that does not require a subscription but after time has gone by we have already spent an extra $100 or $200 for something that should have been done a year ago. It may not seem like a lot of money but if you factor that in over how many people own these, it is a lot of money. This company is costing its consumers money that is completely unnecessary because they simply just can't be bothered to focus on their flagship device.

What are you talking about? You have the advertised functionality of the product. If you've decided to pay money for additional functionality that was your choice but you were not forced to.

Gen Z?  Dude, you are nuts.  Stop acting like a fool.  Clearly you have some things going on in your life and you want to take out your frustrations in the easiest way possible. SORT YOUR LIFE OUT.

Actually there are several things about this product that don't even work properly. For example volume control. Frequently just randomly starts turning up for no reason at all and I'm not the only person with that issue

djfirestorm wrote:

Actually there are several things about this product that don't even work properly. For example volume control. Frequently just randomly starts turning up for no reason at all and I'm not the only person with that issue

That's a fault that you should contact support about, not normal behaviour. Provided you actually want help and are prepared to be polite in exchanges.

I have been polite for over a year and it's clearly not working. Companies don't respond if you are casual about something they're supposed to take care of. As far as the volume issue, they are completely aware of it and have not resolved it in 6 months. It's not a deal-breaker because it doesn't happen very often but I was simply making an example of stuff that doesn't work because another user replied that we got everything we paid for. And these are not stable units. That was my point. Stability is something that always needs to be worked on in a digital age. But that's something totally different than the topic. the topic is advertising things thst don't exist

djfirestorm wrote:

I have been polite for over a year and it's clearly not working.

In direct communication with support, or on this forum?

It would benefit everyone if you would just go away.

it would benefit you if you left the discussion because you clearly have no interest in the feature that was promised. genz troll. and FYI my life is great. but I expect $1000 purchases to deliver what they say they would. it's a simple consumer right (and in many counties like mine, is legally required). so if you want to contribute besides trolling then by all means show your support that you want a promise feature. If you don't want the promised feature then you go away. This topic is not for you

What the dev team reported is exactly what happened. I want to remark on some points to help you guys understand what kind of process is behind a streamer like the ones you have.
I of course feel very involved in this project, so you might understand why to me is important to shed some light on this.

- MiniDSP uses Volumio OEM, which basically Volumio with a set of tailor-made add-ons and several device-specific improvements and tweaks. The fact that you see a different version number is not really meaningful, as every partner has its own version number (which starts from 1 when the product is released and increases as releases go by). 
- It's however true that there is a slight gap between features that are made available on Volumio and the same features landing on the OEM. This is because we want to push them to OEM versions only when they are 100% field tested and completely stable, to ensure OEM customers don't have any of the issues that DIY people have (and can tolerate).
- MiniDSP's version of Volumio is actively and constantly maintained by us together with MiniDSP dev's team, which is one of the more proactive we've seen during our OEM program (during 7 years we served about 30 companies worldwide).
- The MiniDSP line of products is possibly the most complex platform we've ever worked on since it integrates quite a lot of DSP functionality and bi-directional software and HW communication. While this is invisible to you, this complicates enormously the amount of time required to develop and certify new features. For example, let's say we need to integrate a new service, this new service will then require certification (basically compliance with a series of functional tests), considering the device is so complex, the certification process is very likely to find many things which need to be sorted to offer a compelling user experience. 
- The above also means that you have quite a unique hardware in your hands, with a quite unique selling proposition (HW-based DSP + streaming + Input management, etc). The downside of this is that the company has to invest much more effort into creating new features, and sometimes this translates into more time to market for some features.
- While it's true that Volumio had TIDAL Connect earlier than MiniDSP (actually Volumio was among the first platforms to have it) this is nothing that MiniDSP can be blamed for. Simply put, MiniDSP had to go through a different process (via a system integrator, us) to get this unit certified. This process started (we had TIDAL's green light) around May this year, and the device was sent to certification in early July. 
(Ironically, today we received good news, but I will leave the announcement to the dev team)
- I've read that someone speculates that playback is not bit-perfect, let me clarify that that's not the case. We output via I2S bit-perfect audio up to 24\192kHz. The sonic differences between USB and internal DAC (if there) do not surely depend on this.

Last, but not least

As customers, you all have the right to complain and take companies accountable for what they deliver. However, I really don't see any meaningful reason to speculate and offend like it has been done here by someone. I personally work hand-in-hand with the team at MiniDSP, and at least from my end, for what is worth, that's totally undeserved.
 

I really like that response. That's exactly the kind of thing that consumers are looking for. Thank you