TOPIC:

Hello together,

since yesterday I own a new miniDSP SHD and so far im quite happy with it, but I got one major problem:
The playback just stops after a random time, which can be between ~1-5 hours.

The SHD is connected via USB to my PC and it doesn't matter which software I use (spotify, chrome/youtube, ..) when the problem occurs.

The SHD is still recognized as an output device and I can see the volume bar moving.
Switching to an USB headphone amplifier simply continues the playback and I can hear something.

So far the only way to make it work again is a complete restart of the SHD.

Does anyone have an idea how to solve this? Of course I got the latest firmware/driver/software.

Regards,
Chris

Hello,

does anyone have the problem that I described? Would really be nice to get some help..

@Chris

Very odd issues... Don't think that we've ever seen this before.. More details would help. Issues that are typical are
a) Too long of a USB cable or some Hubs in place.
b) USB port maybe going to sleep if it's USB pc source?
c) What's the plugin showing when audio is stopped?

Best to open a tech support tix with our team. That's our official path for any support as per the BOLD heading on every forum section..
Support.miniDSP.com is the place to go.

devteam

devteam wrote:

@Chris

Very odd issues... Don't think that we've ever seen this before.. More details would help. Issues that are typical are
a) Too long of a USB cable or some Hubs in place.
b) USB port maybe going to sleep if it's USB pc source?
c) What's the plugin showing when audio is stopped?

Best to open a tech support tix with our team. That's our official path for any support as per the BOLD heading on every forum section..
Support.miniDSP.com is the place to go.

devteam

Hello,

a.) I use the USB cable that was delivered with the SHD
b.) Not really for a sound device. On the same port I was running an USB soundcard for years without a single problem for thousands of hours
c.) Which plugin? In this its just normal playback via USB.

I'm having the same problem. I use a 15' long USB cable from my MacBook Pro running Big Sur 11.1

Is this cable too long?

Thanks,
Paul

I think I just answered my own question. Yes 15’ is too long. I swapped it out for a 6’ cable and all is good. I don’t know why, but it resolved the issue.

I used two 5m USB cables with a hub between them successfully so it may be the cable quality rather than the length.

entripy wrote:

I used two 5m USB cables with a hub between them successfully so it may be the cable quality rather than the length.

Hummm. Perhaps, but that longer cable has served me for years running directly into my PS Audio Direct Stream DAC. I’ll try another long cable to check out your theory. Thanks for the reply!