TOPIC:

SHD Studio and Dirac 2.4.1 is working on MBP 16.
Only works for me with usb-c cables.

Have tried 2 differents usb hubs and it didn't worked

If I understand correctly, you're saying, you had to connect both the Umik-1 and MiniDSP directly to your MBP's USB-C ports?

My (not working) setup is 2018 MBP 15 with USB-C -> Thunderbolt Display -> USB 3 hub. Umik-1 and MiniDSP are detected and work fine connected to either the Thunderbolt USB ports, or the the hub. However DL2 scan fails.

I have a couple of USB-C -> USB 3 adapters. I'll give those a try as soon as I have some free time.

Thanks for the tip.

Same problem here. This morning I was able to launch Dirac Live 2.4.1, take measurements and create filters. However, right now Dirac Live 2.4.1 cannot detect my SHD. Configuration is the same. I have installed Dirac Live 1, too and this software detects the device and can take measurements. What I did in order to make it work:

• checked that file sharing is on
• [launched from SHD plugin as well as standalone/li]
  
• tried with SHD connected in plugin and disconnected
• UMIK-1 is connected

FW is version 1.15 and plugin version is 1.8d2.
Any hints?

Maybe this is helpful for someone: With support from minidsp I found out that the SHD plugin tried to start a helper program which used the ethernet connector which was not connected. Deactivating ethernet and removing the device from the list of known devices in my router solved the problem.

I have exactly the same problem. If I re-install everything, Dirac can sometimes find the SHD device i few times but all of a sudden it doesn't work again. If it fails once, it seems impossible to make it connect again (tried to restart SHD, the computer, the router etc.).
I have successfully been using both dirac 1 & 2 on the same device before but maybe it's the later versions of either SHD and/or Dirac that ruined it?
SHD 1.8d2, Dirac 2.4.1 Build 339-5bc0ceba.
This is very annoying and has to be solved!
What about the deactivation of ethernet and deleting it from the list... Will that also stop any LAN apps like spotify?

New SHD for me here since 1 week ago, shipped from miniDSP.

I can run Dirac1 as standalone program to load my presets.

But for trying Dirac2, when I click the button "Start Dirac Live Software", nothing happens, ie the GUI does not change to what is shown in the User Manual.
I feel like I successfully followed and installed everything in the latest manual step by step. I read through this entire thread.

Mac or PC? and what version of the OS?

Martin-Andersen wrote:

Mac or PC? and what version of the OS?

Windows10 Pro 64bit
I have to use 2 adapters to get everything connected to this Thinkpad X1 tablet which only has 2 USB3 ports. .
I am thinking about ordering this from Monoprice:
www.monoprice.com/product?c_id=302&cp_id...15248&seq=1&format=2

Still, Dirac1 works and that is what I am running now in Preset1 slot.

I submitted a support ticket request.

if you have usb-c ports then I wold recommend you to buy only usb-c cables.
That what I had to do to get it to work on my Mac

I use Kaspersky Internet Security and yesterday I found feature deep down under Settings/Additional/Network/Monitored Ports. There is a list of ports that is extra vulnerable for network attacks that Kaspersky monitors. The list includes port 5000 and port 8080 that is used by Dirac Live. I inactivated the monitoring of these ports specifically and then Dirac connects without problems. I have switched the port monitoring ON/OFF a few times and with monitoring ON Dirac always fails to connect and monitoring OFF Dirac connects -> repeatable.
Now, before this i have occasionally been able to connect anyway so it's not really blocking anything. Looking into the Dirac log files for successful connections it always took a few trials before Dirac connected. The monitoring of the ports might slow down the process and sometimes it works and sometimes it fails (just guessing)? I have at some point, earlier this year, inactivated Kaspersky without success which I can't explain. However that was on an earlier software version of both the SHD app and Dirac Live. I really hope this will last as I have been struggling with this connection inconsistency issue for some time now. I have attached a short instruction of the Kaspersky Internet Security settings of monitored ports and how to deactivate monitoring of port 5000 & 8080. For security I think it's wise to keep monitoring of these ports ON and just disable them when using Dirac Live. Note that you have to restart the SHD app and Dirac Live to apply the changes.
Other security programs might have a similar functionality that works better or may cause same conflicts so check it out if you have Dirac to SHD connection problems.
I just successfully finalized a new Dirac Live measurement using SHD firmware 1.19 and Dirac Live 3.0.2
/S

Hey all,

Happy new owner of an SHD. Everything sounds great, but I have the dreaded "no devices found" in Dirac 3. I followed all the instructions, plugins, etc. *edit plugin version is 1.13d2, Firmware is 1.19. Tried on both a Mac and Windows laptop. USB hub and no hub. The SHD plugin connects just fine, but Dirac will not connect.

Side question, in the sHD plugin there is a drop down option for "Get Activation Serial Number." What is this?? Is this for a dirac license?

Thanks

Dirac doesn't require a license since version 1. Dirac 2 onwards use the hardware as a license.
So you are invoking Dirac from within the SHD Plugin as the instructions say?
And you installed sound drivers, then SHD firmware, and SHD plugin?

Hi, thanks for the replay.

Yup, just taking the Windows laptop for example... installed Dirac, plugin, and UAC driver. Checked firmware was up to date (which it was since this was just shipped out a week ago).

I've been playing with the plug-in for a couple days, everything has been smooth. I have one USB cable to SHD, another USB to the Umik. I start the SHD plug-in, launch Dirac from inside the plug-in, but no luck with detecting SHD. SHD is connected to network via ethernet, but Dirac should be communicating through USB, correct?

just thinking of possible problems, does it matter which order I install all the software? I assume not, but had to ask.
I believed that Dirac was tied to the hardware before I purchased, so curious what that activation number is for.

It does matter what order you install certain parts of the software. The SHD firmware has to be installed after the audio driver because it borrows the USB connection and audio driver to update the firmware. I'm not sure what it depends on but I have seen a silent failure before when trying to update firmware. Other than that I don't believe it matters when you install the SHD plugin or Dirac.

I have the same setup, SHD on LAN for Volumio, SHD plugin using USB. I am several versions behind the latest admittedly.

Since Dirac effectively borrows the USB connection supplied by the SHD plugin (through various helper executables and network sockets) it should just work if the SHD plugin works, but some Dirac versions have been a bit flakey in that respect.

All I can suggest is trying various other Dirac versions, the older releases are all available on the Dirac website. I'm still using Dirac 2 for example.

If all else fails try contacting technical support as mentioned above the topic. They are sometimes able to supply things with debug capabilities and figure out the problem from reviewing the output.

I can't recall what the activation is for, it hasn't been required since Dirac 1 I don't think

When you say the "audio driver" you mean the UAC2 driver? I was actually using the SHd plugin before I installed that driver without a problem. Isn't that driver just for sending audio over the USB, not actually controlling the applications.

In any case, I installed the driver no problem and flashed the Firmware with the latest (the same that was already on the SHD) but not change. Still can't connect. I'll try installing a previous version of Dirac for now, but I'd really like to get v3 working.

Thanks