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Where to get software 9 years 7 months ago #14050

olenes Topic Author Offline New Member Posts: 2 Thank you received: 0	Good evening from Norway. I bought the PWR-ICE250 through a dealer in Norway, and can't seem to get a hold of the software to set it up. When I log on to the minidsp.com/userdownloads the enire section is empty. (following the step-by-step in the manual) Any help converting this gadget from a 6lb paperweight to an actual amplifier is highly appreciated.
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Where to get software 9 years 7 months ago #14053

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heheh.. Big paperweight indeed.. :-)

Typically it's the purpose of the dealer to handle these request but we're more than happy to help!

We've setup your account correctly now. Please have a try and do keep us updated if any questions.

DevTeam

miniDSP, building a DSP community one board at a time.

For any official support, please contact our technical support team directly @ support.minidsp.com/support/home

The following user(s) said Thank You: olenes

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Where to get software 9 years 7 months ago #14056

olenes Topic Author Offline New Member Posts: 2 Thank you received: 0	Thank you very much!
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Where to get software 9 years 2 months ago #15847

buster21 Offline New Member Posts: 1 Thank you received: 0	My account seems to have the same issue. I created a new account, but userdownload section is complete empty. I bought the PWR-ICE 125 in Germany, got PWR-ICE2 v1.0 and have Firmware 2.006 installed. Now I was reading about Firmware 3.0, got interessted, started wondering, were to get that from. Would love to benefit from improvements... Could you please fix my account too! Thx
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Where to get software 9 years 2 months ago #15870

devteam Away Administrator Posts: 9234 Thank you received: 1514	Have a trial again. Your account should be fixed. miniDSP, building a DSP community one board at a time. For any official support, please contact our technical support team directly @ support.minidsp.com/support/home
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Where to get software 9 years 3 weeks ago #16397

patsch91 Offline New Member Posts: 1 Thank you received: 0	hi, same problem here. I bought a PWR-ICE250 in Germany and userDownloads are empty.
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Where to get software 9 years 3 weeks ago #16402

devteam Away Administrator Posts: 9234 Thank you received: 1514	Easiest is to just write a tech support ticket to our team: minidsp.desk.com. We'll set you up for access. miniDSP, building a DSP community one board at a time. For any official support, please contact our technical support team directly @ support.minidsp.com/support/home
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Where to get software 9 years 1 week ago #16568

d.flade Offline New Member Posts: 6 Thank you received: 0	The issue with the software for customers who purchased the PWR-ICE amps through BPA has been resolved, if anyone is still having trouble just give us a call and we'll get you squared away.
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Where to get software 8 years 10 months ago #17268

euthaug Offline New Member Posts: 3 Thank you received: 0	I also bought the PWR-ICE250 through a dealer in Norway, and can't seem to get a hold of the software to set it up. When I log on to the minidsp.com/userdownloads the enitre section is empty. Is there any way of switching between digital input to analog input without starting the software on the computer/connecting to a computer? best regards, Eirik
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Where to get software 8 years 10 months ago #17269

john.reekie Offline Platinum Member Posts: 3778 Thank you received: 1594	Hi, see above re support ticket. Wrt switching, you need to use the software (plugin). Note that you can't leave the digital cable plugged in if Analog input is selected.
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Where to get software 8 years 10 months ago #17270

euthaug Offline New Member Posts: 3 Thank you received: 0	I don't have the software. It was not in the box from my dealer and therefore I need you to help me with getting it. Best regards, Eirik
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Where to get software 8 years 10 months ago #17272

euthaug Offline New Member Posts: 3 Thank you received: 0	I would be grateful if you sent it to me at This email address is being protected from spambots. You need JavaScript enabled to view it. Thanks for the tips wrt digtal/analog. I have also contacted mindsp and my local dealer, but I must probably wait days until they reply. E.
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Where to get software 8 years 10 months ago #17311

devteam Away Administrator Posts: 9234 Thank you received: 1514	@ Euthaug, We typically answer all tech support tickets within 3-5working days. We should have answered yours already by now. DevTeam miniDSP, building a DSP community one board at a time. For any official support, please contact our technical support team directly @ support.minidsp.com/support/home
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Where to get software 8 years 8 months ago #18473

grossmeister65 Offline New Member Posts: 1 Thank you received: 0	Hello everbody, it seems that the issue with the empty download section is still present. I logged on with my new account to download the software for the PWR-ICE 125, but the whole download section is empty, 0 files available. Could you help me please? Best regards, Armin
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Where to get software 8 years 8 months ago #18520

devteam
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@ Armin,

If you've purchased the product from a dealer, they should be able to contact us so we can enable your account for access to the software (i.e. we have no clue who purchase what worldwide..). A simple tech support email (which you already did) and your account will be setup in zero time. :-)

DevTeam

miniDSP, building a DSP community one board at a time.

For any official support, please contact our technical support team directly @ support.minidsp.com/support/home

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