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How to get Dirac activation Key 1 month 4 days ago #64435

I followed the dirac manual for my new Flex 2-4  processor, installed Dirac Live, and all the MiniDSP software I can find. But Dirac Live does not see my miniDSP Flex.
I am thinking I need the activation key, and I cannot find out how to get it.
I am also confused since there are two Dirac URLs, one .com, and one .se. Where should I go?
This should not be so difficult.

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How to get Dirac activation Key 1 month 4 days ago #64436

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On my laptop my anti-virus software (Avast) prevents Dirac Live from 'seeing' my SHD, so I have to temporarily deactivate Avast whenever I want to run Dirac Live. Not ideal obviously but it works. Possibly you have a similar issue?

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Last edit: by Ultrasonic.

How to get Dirac activation Key 1 month 4 days ago #64439

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Re. an activation key, I assume you bought a Flex with Dirac Live? If you bought a Flex without Dirac Live then there is a separate purchase required to add this as an update.

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How to get Dirac activation Key 1 month 4 days ago #64440

Yes, it has Dirac Live. And my antivirus is actually off at the moment.
Is Dirac Live 3 the latest version?

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How to get Dirac activation Key 1 month 4 days ago #64442

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Yes, it has Dirac Live. And my antivirus is actually off at the moment.
Is Dirac Live 3 the latest version?

The latest version is 3.4.4. You can see all versions here:

confluence.dirac.services/display/DLS/Software+Changelogs

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How to get Dirac activation Key 1 month 4 days ago #64443

I have 3.4.4 installed. Anything else?
I had the software for minidsp 24 installed previously and upgraded. Could that be the issue? I have DDRC-24 installed.
 

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How to get Dirac activation Key 1 month 4 days ago #64445

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I trust you are launching Dirac Live from Device Console?

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How to get Dirac activation Key 1 month 4 days ago #64447

Hmmmm, no. I did not see a place to do that.

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How to get Dirac activation Key 1 month 4 days ago #64448

I don';t see these buttons in the MiniDSP console
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How to get Dirac activation Key 1 month 4 days ago #64449

I don';t see these buttons in the MiniDSP console
Also,, I do not see the full app on my Thinkpad laptop. It will not resize to be smaller.
 
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How to get Dirac activation Key 1 month 4 days ago #64450

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Please post a screenshot of what you do see. I'm wondering if you're either looking at the template view in Device Console, or using an older plugin rather than Device Console...

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How to get Dirac activation Key 1 month 4 days ago #64452

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How to get Dirac activation Key 1 month 4 days ago #64453

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That picture suggests your Flex doesn't have Dirac Live enabled on it. It should show as Flex (DL) in the top left where yours just says Flex. 

Contact miniDSP Support using the Support link at the top of the page.

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How to get Dirac activation Key 1 month 4 days ago #64454

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Actually hang on. Do you have a Convert to Flex (DL) option in the bottom left of your Device Console view? You chopped this bit off in your pictures. Click on it if yo do 
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How to get Dirac activation Key 1 month 4 days ago #64455

But it says I need to purchase an upgrade package. I don't need to upgrade my old miniDSP-24.
 

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