TOPIC:

Just wondering if you have an updated eta for these? The product page still says end of Nov

Same question,
Still waiting for shipment date for my order.

Same here. And the ordering process was a totally unprofessional experience as well. So far I don't even know I ordered, as I received no confirmation of anything (order, payment) at all.

Dear All

Sorry for the late update. We've just sent a mass email to provide an update on the shipment. We unfortunately had a little delay compared to our initial estimates of end of November. We hope to start shipments by 15th of December. Thanks again for your patience!

@ Techland,
Odd to hear that you didn't receive an invoice. Maybe rejected by hosting company (can happen sometimes)? We'll email it again from our system shortly. Please start a tech support ticket with our team if you are not receiving our emails. THanks.

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Once again thanks for your patience and please note that if you want to communicate with our team, there is a big CONTACT US link under the SUPPORT menu of this website. It will take you to the customer support portal (support.minidsp.com) where our team can help answer any questions within 48-72h. This forum is only for community support (by miniDSP community members to all help each others). Thanks for your understanding.

DevTeam

Thanks for the update. I suspected this product would be super popular, and if it's half as good as I hope it'll be, it's worth the wait.

Just a quick follow-up: after posting my complaint here I was flooded with support mails, got a copy of the bill and more information. It turned my first disappointing epxerience with miniDSP into a very satisfying one - bravo! If EARS is as good as this I will be a happy camper!

So,
Today we'll expect a shipment?

Regards,
TJ.

Dear All

Great news! We're indeed going to start shipment today. Due to the high demand, we unfortunately couldn't get all orders to ship at once but those of you who placed the order early will indeed receive a shipping tracking number.. Our team is racing to QC each unit separately and we expect all backlog to have shipped by Tuesday. Thanks again a ton for your patience!

A very extensive user manual + compensated calibration file for your EARS will be posted over the week end. Stay tuned!

DevTeam

Great..

Just got a tracking number.
I hope that will be arrived before a new year.


Regards,
TJ.

Got mine today, perfectly timed for Christmas! Unpacked - wonderful product! Thanks everyone, this is a nice gift to play around during the holidays!

I received mine yesterday. FedEx first tried to deliver Wednesday but I was traveling. Then they could not find it wehn I went to the office to get it. The unit had a long layover in Taiwan then Japan then Memphis before getting to me on the West Coast of the US. Still I'm impressed by the device and by the cost. I would have expected to pay close to $100 US to just ship something like this.

Some of the screws are loose from shipment which is no surprise. I have other comments I'll bring up on a new thred. Meanwhile I'm really impressed with what you get.