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Dirac Live volume calibration not working properly? 6 months 4 weeks ago #60653

  • devteam
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Dear All

Most of you with an active issue have indeed already been in touch with our support team (i.e. official line of support) but here is an update for others just reading/wondering. 
- If you do have an issue with Monterey + Dirac Live + Low level of microphone, step#1 = creating a support ticket on our portal (support.minidsp.com)
- We've been in talks for the past 2weeks with Dirac team non stop on this topic. We're indeed monitoring the issue actively. We do have 2 x Monterey installs at our office but can't easily reproduce the install somehow. :-( 
- The current UMIK-1 (USB C, no volume control) has been in service/shipping since June 2021. i.e. zero firmware/software change since then. We can therefore safely assume that it's not specific to the microphone else it would have been Armageddon for the past 9months.. :-) 
- The original issue listed in this support ticket is indeed different we believe although related. To get access to the microphone, Dirac live and our server implementation (Able to communicate with Dirac live) requires some access to microphone on Monterey. Our server wasn't getting proper access before when Monterey updated their rules and we solved that issue 2months ago with the new build of our plugin + server that runs behind the scenes. We don't believe that it's related here.(see below) as the issue happens with other customers (E.g. not using miniDSP hardware, just our microphone). 
- We've actually been made aware over the week end that downgrading Dirac Live to v3.1.2 indeed solves the issue. We've shared this information with Team Dirac. 

- If you're under Monterey, have correctly enabled access to the microphone and still have issues, please have a trial at downgrading  Dirac v3.1.2 from here confluence.dirac.services/display/DLS/Software+Changelogs  It should solve the issue and give some time to team Dirac to see what could be the trigger here. Please report here/support ticket if that did the trick. 

Thanks again for your patience and support. 

miniDSP, building a DSP community one board at a time.

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Dirac Live volume calibration not working properly? 6 months 3 weeks ago #60686

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I was about to test the new version, when I noticed it's for the USB-C mic.
My UMIK-1 is MicroUSB (I purchased my DDRC-22D back in 2017)

However, rather than try to make it work with my old mic, I just ordered a new USB-C UMIK-2. I hate MicroUSB anyways. :)

Hopefully, that resolves my issues. 

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