TOPIC:

Hi all, I recently purchased the upgrade for the 2X4 HD to convert it into a DDRC-24. I did not get the message to register a key as documented in the upgrade page, the software simply showed Dirac as being available. I'm not sure if that is related to the issue I'm having or not. 

Today I set up my UMIK and connected to the DDRC-24, started Dirac, and took measurements. All went well until trying to load my filters to the unit. I'm getting the following error: 

"An error with code 1003 (Device internal error) occured when transferring the filter to DDRC-24."

I've tried rebooting both the minidsp and my pc, but I continue to get this message. Has anyone experienced this before and if so, how did you resolve it? 

Thanks, 
Jeremy

I went back through the steps and found that I hadn't properly updated the device firmware. Once I did that I received the Dirac registration message, so I have submitted that now for processing. I assume that will fix my issue, but I will post an update here once completed in the hope that the next person that comes along with the same problem may see it and avoid asking again! 

Hi Jeremy

Indeed, you'd first need to follow steps of the upgrade from here: www.minidsp.com/products/dirac-series/2x4hd-to-ddrc-24
i.e. Upgrade firmware to DDRC-24, Install DDRC-24 and request license key, from there on you will have a Dirac unit.  

DevTeam