Welcome, Guest
Username: Password: Remember me

NOTE: This is a "Community" forum. Please be mindful that community members are here to help as part of a community effort. We therefore appreciate your effort in keeping this forum a happy place!

If you have a specific issue (e.g. hardware, failure) and want help from our support team, please use our tech support portal (Support menu - > Contact Us).
Thanks a lot of your help in making a better community.
  • Page:
  • 1

TOPIC:

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45382

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
Anyone EVER successfully add Dirac Live to their MiniDSP 2x4-HD? If so, can you provide me with any tips or tricks? It's been a joke trying to navigate through the poorest written documentation I've ever come across. I'd love to get my money back but I see now there are "no returns". Any claimed benefits of DL is definitely NOT worth the hassle one has to go through to implement it as an upgrade to the 2x4 HD.

This should be a very simple exercise. One pays for the upgrade (as I did), flash the processor, activate Dirac Live, off to the races.

Instead, what I've encountered is, pay for the upgrade, then be confronted with two separate documents that contradict how one "activates" Dirac Live, only then to have it revealed that said activation occurs "manually" (whatever that means) and "within 36 to 48 hours" after purchase. Well okay. But there are contradictory instructions as to how to notify anyone at DL or MD that you've paid for the stupid software so that they know to "activate" it. What's more, don't expect to have the weekend to implement DL or receive any help -- the DL and DSP folks are off until Monday.

I have read (multiple, multiple, multiple times) all of the related manuals that attempt to describe how to upgrade, and I have followed to a tee, precisely, those instructions.

I can see that the 2x4 has been flashed to DDRC-24 but when I "connect" to the 2x4 a pop-up reads "Cannot connect to DSP, please plug in the board".

According to the documentation, one way to activate DL is to do exactly what I've described, that is, press the "Connect" button which is supposed to reveal further activation instructions.

I've now spend several hours trying to figure this out -- going back and forth through the poorly written manuals/addendum.

I feel as though I just got ripped off and cannot recommend this purchase path to anyone.

That said, now that I'm stuck with it, has ANYONE ever figured out how to get these two products to function as advertised?????

Please Log in or Create an account to join the conversation.

Last edit: by snovosel.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45384

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
The instructions on page 15 of the manual - www.minidsp.com/images/documents/miniDSP...%20User%20Manual.pdf

What numbered step did you get up to?

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45385

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
Hi John, and thank you for replying, I'm ready to pull out my hair in frustration at this point.

On Page 15, as I noted above, when one starts the DDRC-24 plugin, one is instructed to "Click the Connect button". But for me, all that happens is as I reported, "Cannot connect to DSP, please plug in the board".

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45386

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
Are you on Windows or Mac?

Start the firmware upgrader again. For Product does it say DDRC-24 or miniDSP 2x4HD?

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45387

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
Win10 Home on an ASUS laptop

DDRC-24

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45388

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
Then in step 3, it's the DDRC-24 plugin you are running (not the 2x4HD plugin) when you click Connect?

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45393

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
I believe so. How is that specific plug-in identified?

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45394

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
Here's a screenshot.
Attachments:

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45395

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
And another of the error message.
Attachments:

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45397

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
I did steps 1 to 4 and it worked fine. I don't see anything wrong in your screenshots, it seems something weird happened with your unit. The only thing left I can think of is to redo the firmware upgrade and if still no luck then support ticket :(

Please Log in or Create an account to join the conversation.

Last edit: by john.reekie.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45398

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
Would there be any issues caused by my simply uninstalling all DSP-related software and start over from scratch?

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45400

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
I don't think so.

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45439

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
Ok, started from scratch but can only get Dirac Live 1.0 functioning. Thanks for your help John. Very much appreciated.
The following user(s) said Thank You: john.reekie

Please Log in or Create an account to join the conversation.

Impossible to add Dirac Live to miniDSP-HD??? 3 years 11 months ago #45573

  • snovosel
  • snovosel's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 29
  • Thank you received: 4
As I have noted in other Forum threads, I'm working with the Support Team on the way to resolving my issue.

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Moderators: devteam