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Cannot read DDRC-24 serial number font 7 years 1 month ago #28486

  • melson
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I'm trying to upgrade a 2x4HD box to Dirac. So far I have done:

- Bought the software upgrade
- Updated the firmware of the unit
- Installed DDRC-24.exe and Dirac Live Calibration Tool.exe software
- Requested and got an activation code
- Connected to the device from DDRC-24.exe
- Selected Help / Get Activation Serial Number

But the number is unreadable due to the font used (see attached screenshot).

Is there a way to fix the software? or another way to get my serial number? or to create my dirac.se account?

The PC is running English Windows 10 and I've not installed or removed any fonts. I did try changing the screen resolution but it didn't help, and it doesn't work if I try copying and pasting the symbols from the dialog box.
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Last edit: by melson. Reason: Added system information

Cannot read DDRC-24 serial number font 7 years 1 month ago #28488

  • john.reekie
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Sorry, previous reply was reading too fast.... perhaps you need to open a ticket -> minidsp.desk.com

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Last edit: by john.reekie.

Cannot read DDRC-24 serial number font 7 years 1 month ago #28503

  • devteam
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@melson

This error sometimes happen on older firmware versions when you do 2x4HD to DDRC (i.e. flashing firmware). It has been solved on newer firmware. Just reboot the DSP and you'll be fine reading that SN#.

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Cannot read DDRC-24 serial number font 7 years 1 month ago #28508

  • melson
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Thanks guys, the serial number is visible after rebooting the device.
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