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DDRC 88A NO SOUND 7 years 3 months ago #25765

Jeeaton Topic Author Offline New Member Posts: 4 Thank you received: 0	Hello All, I m not able to get any sound at all during the configuration process. No test sweeps at all are being reproduced. Not sure what I am missing.
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DDRC 88A NO SOUND 7 years 3 months ago #25766

john.reekie Offline Platinum Member Posts: 3778 Thank you received: 1594	Did you set the level on the Output&Levels tab before trying to do a sweep? (Page 26 of manual)
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DDRC 88A NO SOUND 7 years 3 months ago #25767

Jeeaton Topic Author Offline New Member Posts: 4 Thank you received: 0	Yes, I did set levels. Everything is connected. No getting sound from any of the steps. My there be someway to test the unit to ensure it is working correctly.
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DDRC 88A NO SOUND 7 years 3 months ago #25773

Jeeaton Topic Author Offline New Member Posts: 4 Thank you received: 0	I have 8 analog cables going from the pre pro to 88A and then from there 8 analog cables going to the amplifiers. The microphone is getting a signal. Not able to play any of the test tones. And not getting any play thru from my cable box or Roku.Might the dip switches need to be changed? I have not opened the unit.
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DDRC 88A NO SOUND 7 years 3 months ago #25776

john.reekie Offline Platinum Member Posts: 3778 Thank you received: 1594	Hi, the DIP switches won't make a difference. All I could suggest is turn off the amps, and in the DDRC-88 utility use the buttons Restore to Defaults and Upgrade DSP program. If that doesn't help, support ticket -> minidsp.desk.com
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DDRC 88A NO SOUND 7 years 3 months ago #25810

Jeeaton Topic Author Offline New Member Posts: 4 Thank you received: 0	I uninstalled the software and reinstalled. Followed everything in the manual step by step. Still not able to get sound out of any of the steps. I noticed my microphone is 18db not 12 like in the instructions. I downloaded the correct file for the microphone. Still no luck. I have tried every sub port on my machine. I also followed all suggestions thus far. Any more things to try?
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DDRC 88A NO SOUND 7 years 3 months ago #25812

john.reekie Offline Platinum Member Posts: 3778 Thank you received: 1594	Beats me. minidsp.desk.com is where you open a support ticket. The following user(s) said Thank You: devteam
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DDRC 88A NO SOUND 7 years 3 months ago #25848

devteam Away Administrator Posts: 9180 Thank you received: 1488	@ Jeeaton, Sounds like you already started a tech support tick which our team replied to. Please keep following up with them to see what could be the issue here. Devteam miniDSP, building a DSP community one board at a time. For any official support, please contact our technical support team directly @ support.minidsp.com/support/home
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DDRC 88A NO SOUND 7 years 3 months ago #26217

astr0b0y Offline Junior Member Posts: 31 Thank you received: 5	I have the very same issue - did this get resolved?
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DDRC 88A NO SOUND 7 years 3 months ago #26236

devteam Away Administrator Posts: 9180 Thank you received: 1488	@ astr0b0y Sounds like you already have a tech support ticket ongoing? If so, easiest to just limit communication to one path. It will make our task very hard to combine help on both. Thanks much for your understanding. DevTeam miniDSP, building a DSP community one board at a time. For any official support, please contact our technical support team directly @ support.minidsp.com/support/home
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DDRC 88A NO SOUND 7 years 3 months ago #26237

devteam Away Administrator Posts: 9180 Thank you received: 1488	@ Jeeaton Our team is telling me that they didn't hear back from you on our last tech support ticket. Can you please follow up through the active tech support ticket? Thanks. miniDSP, building a DSP community one board at a time. For any official support, please contact our technical support team directly @ support.minidsp.com/support/home
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DDRC 88A NO SOUND 7 years 3 months ago #26244

devteam
Away
Administrator
Posts: 9180
Thank you received: 1488

@ Jeeaton

We'll send you a tech support ticket just in case, but here is an update on what was figured out within today thanks to the help of astr0b0y.
www.minidsp.com/forum/announcements/1225...date-update-required

In other words:
- Check to see if your unit has a green sticker at the back
- If it does, make sure that you upgrade your DDRC-88A utility to v1.7
- Connect, click restore to default and you should be all good.

Please follow your tech support ticket if any questions!

DevTeam

miniDSP, building a DSP community one board at a time.

For any official support, please contact our technical support team directly @ support.minidsp.com/support/home

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DDRC 88A NO SOUND