Welcome, Guest
Username: Password: Remember me

NOTE: This is a "Community" forum. Please be mindful that community members are here to help as part of a community effort. We therefore appreciate your effort in keeping this forum a happy place!

If you have a specific issue (e.g. hardware, failure) and want help from our support team, please use our tech support portal (Support menu - > Contact Us).
Thanks a lot of your help in making a better community.
  • Page:
  • 1

TOPIC:

nanoAVR DL Utility 8 years 2 months ago #20928

  • moe99
  • moe99's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thank you received: 2
Where do I find the nanoAVR DL Utility? I need to run it to get the serial number off of my nanoAVR HD in order to have access to Dirac Live. I need to activate Dirac Live in order to run the Calibration tool.

Thanks,
Maurice

Please Log in or Create an account to join the conversation.

nanoAVR DL Utility 8 years 2 months ago #20929

  • moe99
  • moe99's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thank you received: 2
Problem solved. Had to turn "allow apps down load" in my security and privacy settings on my Mac, and leave it on until the utility installed.

I'm now wrestling with the serial number required for the Dirac site in order to produce the license key.

The serial number generated by the nanoAVR DL Utility for my device is kind of weird. I have opened a support ticket with miniDSP.

Please Log in or Create an account to join the conversation.

Last edit: by moe99. Reason: typo

nanoAVR DL Utility 8 years 2 months ago #20932

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
Hi, I'm curious what you mean by "kind of weird"? It's a random (seemingly) string of letters and numbers. Does the activation page not accept it?

Please Log in or Create an account to join the conversation.

nanoAVR DL Utility 8 years 2 months ago #20933

  • moe99
  • moe99's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thank you received: 2
There was a string of ten (10) of the same characters that were all the same. The character looked like a y with two dots above it (non US English character). I followed the instructions in the documentation for activating. I received the message from the Diirac License Activation Process that said "This activation key is not valid" The activation process did not generate a license key.

Please Log in or Create an account to join the conversation.

Last edit: by moe99. Reason: typo

nanoAVR DL Utility 8 years 2 months ago #20934

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
Hi again, I notice now in your first post that you said "I need to run it to get the serial number off of my nanoAVR HD" - is that correct? If it's a nanoAVR HD you won't be able to run Dirac on it (starting, I guess, with not getting a valid activation number).
The following user(s) said Thank You: moe99

Please Log in or Create an account to join the conversation.

nanoAVR DL Utility 8 years 2 months ago #20935

  • moe99
  • moe99's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thank you received: 2
That is correct. I do have a nanoAVR HD. thought you could run Dirac Live on nanoAVR HD for free. In fact the software is in my User Download and it's provided free by miniDSP. I updated the firmware, was able to connect via the nanAVR Dl utility, and attempted to get a valid serial number. This is where I ran into trouble.

Please Log in or Create an account to join the conversation.

nanoAVR DL Utility 8 years 2 months ago #20936

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Member
  • Platinum Member
  • Posts: 3778
  • Thank you received: 1594
I don't know why the Dirac Live software is in your downloads but you can't just run Dirac Live on a nanoAVR HD :) If you want, there is an upgrade available to enable it for Dirac Live - www.minidsp.com/products/ht-series/nanoavr-hd-to-dl-update
The following user(s) said Thank You: devteam

Please Log in or Create an account to join the conversation.

nanoAVR DL Utility 8 years 2 months ago #20937

  • moe99
  • moe99's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 21
  • Thank you received: 2
After doing a little more reading and a responses from John, I realized that I need to purchase the nanoAVR HD to DL Upgrade. Thanks John for guiding me through this.
The following user(s) said Thank You: devteam

Please Log in or Create an account to join the conversation.

nanoAVR DL Utility 8 years 2 months ago #20969

  • devteam
  • devteam's Avatar
  • Away
  • Administrator
  • Administrator
  • Posts: 9234
  • Thank you received: 1514
Glad you figured it out. :-) Dirac Live is indeed a licensed program which we unfortunately can't offer for free due to the high cost of licensing.

DevTeam
miniDSP, building a DSP community one board at a time.

For any official support, please contact our technical support team directly @ support.minidsp.com/support/home

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Moderators: devteam