TOPIC:

For anyone contemplating an upgrade to Windows 10, I can report that after my upgrade, I tested out both the DLCT and the DDRC88 Utility software, and both continue to function properly. The same can be said for MiniDSP plugin-in software used by devices such as the 2x4.

Oh wonderful and thanks for the feedback Jerry! Very much appreciate how much you're making sure to share your findings.
We had no problems here but FYI to others reading, we did get a mention by one customer that it messed up their Dirac License. i..e Dirac computer changed name during the upgrade so Dirac licensing server required to be updated by our team. A simple fix we can do easily for you. We've warned Dirac in the mean time.

DevTeam

Hi,
I have a problem. I upgraded to Windows 10 and Dirac Live Calibration tool cannot find the DDRC-22D and the UMIK-1 any more.

The DDRC-22 Utility software has no problem connecting to the DDRC-22D.

Any idea what the problem can be?

Kind regards,
Jeroen

@ Jeroen,

Not 100% sure what could be the reason here Jeroen. We do know that we didn't have any issues neither few of our customers so most likely a simple software issue. Did you try to uninstall/re-install the software?

Maybe best for you to write a tech support ticket to our team and we'd be happy to help.


DevTeam

Hi,
Yes, I reinstalled the Dirac Live software, but no difference. Licence validation checks out OK.

DDRC-22D connects via DDRC-22 utility and UMIK-1 also shows up under Windows overview of devices.
But Dirac Live software does not find them, also not after rescan.

I also send an email via support, but no reply.

Under devices DDRC-22 shows up, but in event log I see 1 error:

Device HID\VID_2752&PID_0040\7&ba226c3&2&0000 could not be migrated.
Last Device Instance Id: HID\VID_04D8&PID_003F\7&3AB07217&0&0000
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000F400FFFFF100
Present: false
Status: 0xC0000451


BR, Jeroen

Problem solved with upgrade to newest Dirac software!!

I lost my license after upgrading to Win10 and still haven't received a reply to my tech support ticket from last week asking for a new license ...

@rjay, I don't know if this would help with the issue, but if you go to the activation page there is a link at the bottom that let's you delete old computer/license records. Maybe if you did that you could re-verify.

Thanks John - but I don't know what you mean by 'activation page' ?

@ rjay, (Richard we're guessing?)
Based on our records, we indeed replied right away to your email. After looking at the tech support ticket again, it seems that there was a typo in the "Email reply entry" which was "buring" instead of "burning"..

You can easily reset your user license count (max 1 pc) from the self serve page here :https://services.dirac.se/activate_serial/oemservices/sign_in.php
We've reset your account in the mean time.

Keep us updated if you have any questions.

DevTeam

devteam wrote:

@ rjay, (Richard we're guessing?)
Based on our records, we indeed replied right away to your email. After looking at the tech support ticket again, it seems that there was a typo in the "Email reply entry" which was "buring" instead of "burning"..

You can easily reset your user license count (max 1 pc) from the self serve page here :https://services.dirac.se/activate_serial/oemservices/sign_in.php
We've reset your account in the mean time.

Keep us updated if you have any questions.

DevTeam

I found this information very timely. I have been setting up a new laptop with Windows 10, and it took a couple of tries to get it right. In the process, I had to activate DLCT several times. The last time, I received the "exceeded number of installations" error. I used the link provided above by the Dev Team and was easily able to reset the installation count, and I am up and running again.

Thank you for the continued excellent support!

Glad to hear we were able to help you Jerry.
it's a little trick we've pushed Dirac team to implement and it will hopefully simplify licensing.

DevTeam