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Can't Validate Dirac Live on DDRC22A 6 years 6 months ago #19529

  • Sir Sanders Zingmore
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Hi, I have borrowed a DDRC22A to try in my system (hopefully to buy if I like :) )

The person I borrowed it from has reset both his Dirac and MiniDSP passwords. The MiniDSP password seems to be fine for registering and activating the unit via the DDRC-22 utility.
Trouble is when I input the user name and password in the Dirac Live Calibration tool, I keep getting an "incorrect password " error

Can anyone assist ?

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Can't Validate Dirac Live on DDRC22A 6 years 6 months ago #19530

  • john.reekie
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The "username" in DLCT is an email address. The manual goes into the process in excruciating detail, I'd suggest first working through that ;)

[Edit] The manual was recently updated so be sure you have the latest one: www.minidsp.com/images/documents/Dirac%2...%20User%20Manual.pdf
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?

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Can't Validate Dirac Live on DDRC22A 6 years 6 months ago #19532

  • Sir Sanders Zingmore
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As far as I can tell, I am following the manual to the letter

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Can't Validate Dirac Live on DDRC22A 6 years 6 months ago #19542

  • devteam
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Hello,

So we understand, you're using a unit that was already activated (i.e. Dirac License activated) and you're creating a brand new account to again activate it again?
That's most likely the reason why it's not working. you can't activate 2 times a unit.

If you're using a unit from a friend, just ask his own user name (an email address) + password that he used the first time he configured Dirac as per the user manual. Then just use that to install the software.

DevTeam
miniDSP, building a DSP community one board at a time.

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Can't Validate Dirac Live on DDRC22A 6 years 6 months ago #19545

  • Sir Sanders Zingmore
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Hi, thanks for your quick reply :)

I am using my friend's details (rather than creating a new account for me).
But you mention that he should use the password that he used the *first time* he configured Dirac... he didn't remember the password he used the first time, so I think he reset it. I am using the new password... is this maybe the problem ?

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Can't Validate Dirac Live on DDRC22A 6 years 6 months ago #19567

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Hi again Sir Sanders, it might be best to raise a support ticket: minidsp.desk.com/
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
The following user(s) said Thank You: devteam

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