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TOPIC: Umik-1 Calibration file lost

Umik-1 Calibration file lost 1 year 4 months ago #37288

  • Taps
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i lost my Calibration file for the Umik-1.what do i do now?

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Umik-1 Calibration file lost 1 year 4 months ago #37324

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mmmh.. You may want to contact the dealer you purchased it from? Maybe they still have a record on their side... Based on your name/address, it doesn't appear that you purchased it from minidsp.com so unfortunately we don't have a record here.

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Umik-1 Calibration file lost 1 year 4 months ago #37333

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its from Blue Planet Acoustics and they said I should turn to you
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Umik-1 Calibration file lost 1 year 3 months ago #37390

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Unfortunately if BluePlanet didn't record the SN# they shipped you, we don't have a way to get that record as we didn't ship the item.. :-(
Maybe double check with them? We take records of all units we ship from hk so can help if it is ever lost.

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Umik-1 Calibration file lost 1 year 3 months ago #37418

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they said i should contact you...thats what i´ve done.
Do you have a general cal file for the Umik?
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Umik-1 Calibration file lost 1 year 3 months ago #37475

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@Taps

Yes, we realize that they said that, we're just trying to help here by explaining you that there is unfortunately not much we can do.. :-(
There isn't unfortunately a generic cal file but if you have few of the digits, you could always use them for grabbing a similar cal files from the UMIK-1 product page.

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Umik-1 Calibration file lost 1 year 3 months ago #37498

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you saw the sticker?no i dont have a single digit left....
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Umik-1 Calibration file lost 1 year 3 months ago #37593

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In that case, I'm afraid that we're a bit out of options here... we've suggested all the possibility we could think off... :-(

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Umik-1 Calibration file lost 1 year 3 months ago #37611

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so in short term,buy a new one and don´t bother us...
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Umik-1 Calibration file lost 1 year 2 months ago #37759

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I don't believe we've ever been a)rude b)short in trying to find a solution (i.e. suggesting few ideas) so we're not sure where the "don´t bother us" comes from... :-(

We're always happy to help all our customers. :-) IN this case, it unfortunately sounds like there isn't a way for us to retrieve that SN# as you didn't purchase the unit directly from us. i.e. We don't have any records and neither does the dealer.. :-(

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Umik-1 Calibration file lost 1 year 2 months ago #37774

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I bought it via Amazon pay on the bpa website.
They have no track of it,which is strange considering that i have a Umik as seen in the Photo.
So as there is no way to get a ca File for this,I have to asume, I need to buy a new Mic?
Or can I do something with Amazon pay or is there be no track when someone pay via Amazon pay???
Last Edit: 1 year 2 months ago by Taps.
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