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TOPIC: Minidsp SHD crashed

Minidsp SHD crashed 2 weeks 4 days ago #55236

Hello,

i bought a new minidsp SHD in Oktober 2019.
Eight weeks ago it crashed down with a big noise and it killed one of my AER MD3 Speasker.
The support in Germany sent it to the fabric, but Since eight weeks, i here nothing from the mini DSP.
The support (oaudio) in Germany said there is no garantie and no warrenty.
Im not amused about this.
Because the i loved this minidsp and i thought about it to buy a second one in another room.
And some of my friends who heard it wanted to buy also a Minidsp.
But i have to think about this

Werner
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Minidsp SHD crashed 2 weeks 4 days ago #55239

  • EdHowarth
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That's not good. Things might be totally different where you are (Germany?) to the UK, but here the Consumer Rights Act states that an article should:
1. Be of satisfactory quality
2. As described
3. Fit for purpose
4. Last for a reasonable length of time.

And yes, sellers will use the "Sorry, it's out of warranty. Nothing I can do." Until you quote the above act and say you will go to court over it. And then they magically repair/replace it.

I'd be surprised if Germany doesn't have a similar consumer protection law. And remember, it's the vendor not the manufacturer that you should be pursuing. That's who your contract is with.
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Minidsp SHD crashed 2 weeks 3 days ago #55245

My Dealer is oaudio blueplanet Akustik in Germany.
But my Problem is, that i had to open the SHD and set back the SD Card inside, because i had no access to the menu.
Although I did everything according to the instructions from MiniDSP.
Now the SHD is in China and i hope at least for a repair.

Werner
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Minidsp SHD crashed 2 weeks 3 days ago #55246

  • EdHowarth
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If your dealer sent the SHD to China, then keep ringing the dealer. Every 3 or 4 days. Make a nuisance of yourself. Don't get involved with the manufacturer, that's your dealer's task. Check your consumer rights and keep telling the dealer what your rights are!

This is not a trivial amount of money.
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