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TOPIC: Sound cutting out on SHD Studio

Sound cutting out on SHD Studio 4 weeks 2 days ago #52510

  • Champster
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I've been listening to my 3 week old SHD Studio with wonderful results but today, for the first time, I get momentary cutouts of sound (less than 1 second each) during songs. No noise, just the absence of any sound. Again, this just started today. I upgraded my MacOS to 11.1 yesterday. Could that be it? I don't think so, because when I run the system without the SHD Studio in the chain, it all works great.

I'm not sure if I'm running the latest firmware on the SHD Studio as I read in another thread, that the firmware was just updated. How do I check that?

Thanks in advance for your thoughts,
Paul
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Sound cutting out on SHD Studio 4 weeks 2 days ago #52511

  • Brumle
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Hi

How are you using the SHD?
Are you streaming to it via wifi? I had to change to wired network via an extender, because with the wifi-dongle I experienced dropouts like you described.

Brumle
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Sound cutting out on SHD Studio 4 weeks 2 days ago #52516

  • Champster
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Hi Brunel, Thanks for the question/comment. I feed the SHD Studio via USB cable from my MacBook Pro. I don’t use the WiFi in the SHD Studio.

Paul
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Sound cutting out on SHD Studio 4 weeks 1 day ago #52529

  • gbr
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If the MacOs Update is the only thing that has changed it is very probable that this is the culprit, I think,

Have you powered the SHD and MacBook off and on again?
Can you try another USB port of the macbook?
Or another USB cable (but if it has worked before, I do not think that this is the problem.)

Gert
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Sound cutting out on SHD Studio 4 weeks 1 day ago #52541

  • Champster
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I think I solved it. Maybe too soon to be conclusive, but I was using a 15’ USB cable and switched to a 6’ cable and now (so far) it seems to be working wonderfully. Fingers crossed....
Paul
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Sound cutting out on SHD Studio 4 weeks 8 hours ago #52557

  • Champster
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And to add to my previous post, I just received a new 15' cable and it is working perfectly. So I guess that other cable must be faulty....
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