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TOPIC: PWR-ICE-250's, first power up - no signs of life?

PWR-ICE-250's, first power up - no signs of life? 4 days 10 hours ago #34619

I just purchased two miniDSP PWR-ICE-250 plate amplifiers and installed them into a pair of subwoofer boxes, each with a pair of 4 Ohm 12" woofers. The plugin PWR-ICE2-2x2 plugin is installed on myMacBookPro (MBP). The MBP and amps are wired ethernet to a D-Link switch, which in turn is wired to my Apple Airport TimeCapsule (router and wireless access point). All my network devices use DHCP (as far as I know...). The MBP reaches the internet through the network.

Since these are new to me, I have no idea what to expect on power up of the amps other than what is in the on-line user's manual. I expected to see network activity lights on the amps and the D-Link switch, and to see both amps listed in the network tree of the plugin on the MBP. When powered up, the only sign of life on each amp is the amber indicator light behind the power switch. No LED's on, no devices found by the plugin, no devices listed as Mismatch Plugin. There was no printed Quick Start Guide in the box, so I am at a loss as to how to troubleshoot or what to expect.

I would be suspicious of dead-on-arrival board failure, but how could this happen to two boards? So I am likely doing something wrong - hopefully simple, as I would like to get on with this project.

I submitted an email to support (Case #31205) and patiently await their response. After searching this forum, my problem appears unique so I am making this post to see if there are suggestions.

Charlie

PS: Admin, my apologies for having posted this same topic in the UMIC Questions forum by mistake. Gosh, if a guy can't post in the right forum, how can he get a dsp plate amp to work? ;0(
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