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TOPIC: Where to get software

Where to get software 2 years 7 months ago #14050

  • olenes
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Good evening from Norway.

I bought the PWR-ICE250 through a dealer in Norway, and can't seem to get a hold of the software to set it up. When I log on to the minidsp.com/userdownloads the enire section is empty. (following the step-by-step in the manual)

Any help converting this gadget from a 6lb paperweight to an actual amplifier is highly appreciated.
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Where to get software 2 years 7 months ago #14053

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heheh.. Big paperweight indeed.. :-)
Typically it's the purpose of the dealer to handle these request but we're more than happy to help!

We've setup your account correctly now. Please have a try and do keep us updated if any questions.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Where to get software 2 years 7 months ago #14056

  • olenes
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Thank you very much!
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Where to get software 2 years 2 months ago #15847

  • buster21
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My account seems to have the same issue. I created a new account, but userdownload section is complete empty.
I bought the PWR-ICE 125 in Germany, got PWR-ICE2 v1.0 and have Firmware 2.006 installed. Now I was reading about Firmware 3.0, got interessted, started wondering, were to get that from. Would love to benefit from improvements...
Could you please fix my account too!
Thx
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Where to get software 2 years 2 months ago #15870

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Have a trial again. Your account should be fixed.
MiniDSP, building a DIY DSP community one board at a time.
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Where to get software 2 years 3 weeks ago #16397

  • patsch91
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hi, same problem here. I bought a PWR-ICE250 in Germany and userDownloads are empty.
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Where to get software 2 years 3 weeks ago #16402

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Easiest is to just write a tech support ticket to our team: minidsp.desk.com.
We'll set you up for access.
MiniDSP, building a DIY DSP community one board at a time.
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Where to get software 2 years 2 weeks ago #16568

  • d.flade
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The issue with the software for customers who purchased the PWR-ICE amps through BPA has been resolved, if anyone is still having trouble just give us a call and we'll get you squared away.
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Where to get software 1 year 11 months ago #17268

  • euthaug
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I also bought the PWR-ICE250 through a dealer in Norway, and can't seem to get a hold of the software to set it up. When I log on to the minidsp.com/userdownloads the enitre section is empty.

Is there any way of switching between digital input to analog input without starting the software on the computer/connecting to a computer?

best regards,
Eirik
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Where to get software 1 year 11 months ago #17269

  • john.reekie
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Hi, see above re support ticket. Wrt switching, you need to use the software (plugin). Note that you can't leave the digital cable plugged in if Analog input is selected.
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Where to get software 1 year 11 months ago #17270

  • euthaug
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I don't have the software. It was not in the box from my dealer and therefore I need you to help me with getting it.

Best regards,

Eirik
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Where to get software 1 year 11 months ago #17272

  • euthaug
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I would be grateful if you sent it to me at This email address is being protected from spambots. You need JavaScript enabled to view it.
Thanks for the tips wrt digtal/analog.
I have also contacted mindsp and my local dealer, but I must probably wait days until they reply.

E.
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Where to get software 1 year 11 months ago #17311

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@ Euthaug,

We typically answer all tech support tickets within 3-5working days. We should have answered yours already by now.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Where to get software 1 year 8 months ago #18473

Hello everbody,
it seems that the issue with the empty download section is still present. I logged on with my new account to download the software for the PWR-ICE 125, but the whole download section is empty, 0 files available.
Could you help me please?

Best regards,
Armin
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Where to get software 1 year 8 months ago #18520

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@ Armin,

If you've purchased the product from a dealer, they should be able to contact us so we can enable your account for access to the software (i.e. we have no clue who purchase what worldwide..). A simple tech support email (which you already did) and your account will be setup in zero time. :-)

DevTeam
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