Welcome, Guest

NOTE: This is a "Community" forum. Please be mindful that community members are here to help as part of a community effort. We therefore appreciate your effort in keeping this forum a happy place!

If you have a specific issue (e.g. hardware, failure) and want help from our support team, please use our tech support portal (Support menu - > Contact Us).
Thanks a lot of your help in making a better community.

TOPIC: user not found in database, contact support

user not found in database, contact support 6 months 3 days ago #51196

minorc
Offline
Fresh Boarder
Posts: 2
Karma: 0

Hey everyone,

Trying to figure out Dirac on my Arcam AV860.
I've downloaded the file from the Arcam Website v1.231

Went through all the channel levels and calibration using Umik1 and the 90 degree file.

At the end of it all I click "Optimize" and get the error message : User not in Database, contact support!

Connected to the internet, connected to the processor, no internet security getting in the way.

What gives?

The administrator has disabled public write access.

user not found in database, contact support 6 months 1 day ago #51221

Ultrasonic Offline Platinum Boarder Posts: 1262 Thank you received: 210 Karma: 27	This is an issue you should be contacting Arcam or Dirac about. It isn't anything to do with a miniDSP, whose products seemingly handle Dirac licensing differently by the way.
	The administrator has disabled public write access.

Moderators: devteam

Forum

Community Support

Dirac Series

user not found in database, contact support