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TOPIC: Impossible to add Dirac Live to miniDSP-HD???

Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45382

  • snovosel
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Anyone EVER successfully add Dirac Live to their MiniDSP 2x4-HD? If so, can you provide me with any tips or tricks? It's been a joke trying to navigate through the poorest written documentation I've ever come across. I'd love to get my money back but I see now there are "no returns". Any claimed benefits of DL is definitely NOT worth the hassle one has to go through to implement it as an upgrade to the 2x4 HD.

This should be a very simple exercise. One pays for the upgrade (as I did), flash the processor, activate Dirac Live, off to the races.

Instead, what I've encountered is, pay for the upgrade, then be confronted with two separate documents that contradict how one "activates" Dirac Live, only then to have it revealed that said activation occurs "manually" (whatever that means) and "within 36 to 48 hours" after purchase. Well okay. But there are contradictory instructions as to how to notify anyone at DL or MD that you've paid for the stupid software so that they know to "activate" it. What's more, don't expect to have the weekend to implement DL or receive any help -- the DL and DSP folks are off until Monday.

I have read (multiple, multiple, multiple times) all of the related manuals that attempt to describe how to upgrade, and I have followed to a tee, precisely, those instructions.

I can see that the 2x4 has been flashed to DDRC-24 but when I "connect" to the 2x4 a pop-up reads "Cannot connect to DSP, please plug in the board".

According to the documentation, one way to activate DL is to do exactly what I've described, that is, press the "Connect" button which is supposed to reveal further activation instructions.

I've now spend several hours trying to figure this out -- going back and forth through the poorly written manuals/addendum.

I feel as though I just got ripped off and cannot recommend this purchase path to anyone.

That said, now that I'm stuck with it, has ANYONE ever figured out how to get these two products to function as advertised?????
Last Edit: 1 month 2 weeks ago by snovosel.
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45384

  • john.reekie
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The instructions on page 15 of the manual - www.minidsp.com/images/documents/miniDSP...%20User%20Manual.pdf

What numbered step did you get up to?
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45385

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Hi John, and thank you for replying, I'm ready to pull out my hair in frustration at this point.

On Page 15, as I noted above, when one starts the DDRC-24 plugin, one is instructed to "Click the Connect button". But for me, all that happens is as I reported, "Cannot connect to DSP, please plug in the board".
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45386

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Are you on Windows or Mac?

Start the firmware upgrader again. For Product does it say DDRC-24 or miniDSP 2x4HD?
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45387

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Win10 Home on an ASUS laptop

DDRC-24
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45388

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Then in step 3, it's the DDRC-24 plugin you are running (not the 2x4HD plugin) when you click Connect?
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45393

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I believe so. How is that specific plug-in identified?
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45394

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Here's a screenshot.
Attachments:
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45395

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And another of the error message.
Attachments:
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45397

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I did steps 1 to 4 and it worked fine. I don't see anything wrong in your screenshots, it seems something weird happened with your unit. The only thing left I can think of is to redo the firmware upgrade and if still no luck then support ticket :(
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
Last Edit: 1 month 2 weeks ago by john.reekie.
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45398

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Would there be any issues caused by my simply uninstalling all DSP-related software and start over from scratch?
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45400

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I don't think so.
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 2 weeks ago #45439

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Ok, started from scratch but can only get Dirac Live 1.0 functioning. Thanks for your help John. Very much appreciated.
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Impossible to add Dirac Live to miniDSP-HD??? 1 month 1 week ago #45573

  • snovosel
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As I have noted in other Forum threads, I'm working with the Support Team on the way to resolving my issue.
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