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TOPIC: start dirac live from ddrc-24 version v1.8d2 fail

start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 2 days ago #43562

  • Flygenring
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Hi there
i havejust update the ddrc-24 with the new software 1.8.d2, then connected to the DDRC24 and successfully refresh with the nw software version ready for dirac live 2.0 ( i did also downloaded and installed the new software from live.dirac.com/download/

and then i did get a problem when try to start dirwec lice software from the ddrc24 control it does disconnect but the dirac live does not start, i think i know the problem but not how to fix it

if i go to the directory where the new dirac version is installed i can start the app but i cant find the ddrc device C:\Users\Claus\AppData\Local\Dirac\Live
in the guide it stated that i have to be started from the ddrc-control control i the upper right corne, but the nothing happens, just before i installed the new dirac live 2.0 i did get an error when try to start the dirac live from the ddrc24 ( the program asked for the placement of the file since it was not installed and i did change the path to the diraclive.exe to the wrong lcation but how to change that to the right one in the ddrc24 control panel app ?
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 2 days ago #43564

  • Esso
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I have the same problem. When click on <Start Dirac Live Software> I get Application Install Windows with:

DDRC-24

The same version of the application you opened already exist on this system and is currently running. You must close the open application before continuing.

And <Uninstall> and <Run Now> buttons are DISABLED. You can press only <Cancel>. I lost 3 hours of my precious time trying to solve this !!!

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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 2 days ago #43585

  • denver8me4dinner
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We’re any of you in beta testing


I uninstalled the beta on mine and works fine
So not sure what your doing





Did you uninstall all the old 1.7 stuff also ?
I would make sure 1.7 Dirac is uninstalled
Than reinstall 1.8d2 and Dirac 2.2 with no other versions on the machine


Just have to ask .... The new firmware was installed also right , the hex
Last Edit: 3 weeks 2 days ago by denver8me4dinner.
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 2 days ago #43617

  • Flygenring
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Hi
yes i did uninstall old stuff, but pretty sure that the root cause is my initial start of the ddrc24 control app was doen before install the new direac live 2 from the dirac web site, for that reason there was an error when try to start the diraac live from the ddrc24 and i got the possibility to enter path to the new diraclivee.exe and this one was enter wrong but i cant find a way to correct the path i have tried to uninstall the ddrc24 and reinstall but the path i specified is not reset to the default and i can find a way to do that.
and yes the new software was installed perfect and i can connec to the device
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 2 days ago #43624

  • Esso
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Probably, this path is somewhere inside Windows Register... (regedit)
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 2 days ago #43628

  • Flygenring
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Hi
I have look into registry database but did not find it, i hope there is a uninstall flag that Can remove all settings
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 1 day ago #43644

  • Flygenring
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Hi
i did manage to remove the ddrc24 control app and installd the old version again without the new diraclive 2.0 support and then i remove this one and did a reinstall of the ddrc24 with support for the diraclive 2.0 ( just before reinstall i did remove all remaining files and directories related to dirac and to the ddrc from program files and all other place where there was reamaing stuff.

now i have the possibility to enter the path for uninstall.exe dirac live when i first time try to start dirac live software strange ! i did enter the path to the new diraclive and now i start but dont find the hardware, when i push the start dirac live software from the ddrc24 control app i disconnect the ddrc communication this is expected and i start the new dirac live and i start searching for the hardware but fails what do i miss here to get it running ?
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 1 day ago #43645

  • Esso
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It's obvious they have to rewrite this installation apps. They fail with logic and what users can or can't do during installation. Maybe time was short for a little bit more planning. Let's see. I'm sure they know exactly where this path info is.
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 22 hours ago #43671

  • ross
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I have the same problem as Flygenring . I have another laptop that did not have a previously installed version of dirac and the installation went perfectly.
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start dirac live from ddrc-24 version v1.8d2 fail 3 weeks 21 hours ago #43672

  • john.reekie
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Some stuff gets installed into Local Settings, perhaps that is something to do with it. However the best option would most likely be to open a support ticket (and wait until Monday).
www.minidsp.com/forum/announcements/1620...rac-2-0-update#43587
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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start dirac live from ddrc-24 version v1.8d2 fail 2 weeks 5 days ago #43742

  • ross
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This thread fixed my problem

New Dirac 2.0 cannot find your device? My solution
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start dirac live from ddrc-24 version v1.8d2 fail 2 weeks 5 days ago #43745

  • Flygenring
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Hi
I did follow the guide but dirac can`t see the ddrc 24 hardware for unknow reason, World have been Nice with tool to follow the search for the devise not easy to do diagnostic the claus
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start dirac live from ddrc-24 version v1.8d2 fail 2 weeks 3 days ago #43796

  • Flygenring
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Hi all
Solution is to ensure that port 8080 and 5000 is not in use by otter programs , here is a part of support input to solve it
Assume you are using Windows, make sure the port 5000 and 8080 is not used by other software, dirac bridging app need these two ports to talk between device and Dirac Live.

Can check by opening command prompt and type:

netstat -ano | findstr 8080

and

netstat -ano | findstr 5000

Answer
C:\Users\Claus>netstat -ano | findstr 8080
TCP 0.0.0.0:8080 0.0.0.0:0 LISTENING 8812

C:\Users\Claus>netstat -ano | findstr 5000
UDP 0.0.0.0:5000 *:* 5852

C:\Users\Claus>netstat -ano | findstr 8080
TCP 0.0.0.0:8080 0.0.0.0:0 LISTENING 8812

C:\Users\Claus>netstat -ano | findstr 5000
UDP 0.0.0.0:5000 *:* 5852

In my case it was labview from NI using the ports
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