Welcome, Guest
Username: Password: Remember me
NOTE: This forum is community powered. Please be mindful that long time community members are here to help as part of a community effort. If you have a specific issue (e.g. hardware, failure), please use our tech support portal (Support menu - > Contact Us). Thanks a lot of your help in making a better community. :-)

TOPIC: Purchased used 88aBM and can't get the software!!!

Purchased used 88aBM and can't get the software!!! 2 weeks 6 days ago #33885

  • jevansoh
  • jevansoh's Avatar
  • Offline
  • Junior Boarder
  • Posts: 29
  • Karma: 0
Hello,

I purchased a used Dirac 88aBM from Derek Stokes, MiniDSP username dcstokes.

My MiniDSP username is jevansoh. My name is Jason Evans.

He told me to log in under his account and gave me his password to so I could download the Dirac utility to find the serial number and activation key so that you could transfer the license to my name, but when I log in to his account and check the "user downloads" and click Dirac, it says product no longer available and there is no download for the utility. I have the device plugged in and connected via USB, but without the software I don't know how to get the serial number or activation key so you can transfer it to me.

Can you please help me? My email address is xxxxx and I am in possession of the Dirac 88aBM unit now. I just need all software that goes with it.

Any time I click on anything having to do with the 88aBM on the MiniDSP site, it says "Product no longer available" and won't let me get any software, plugin, utility, or anything, so I'm totally stuck here.

Thanks,

--Jason
Last Edit: 2 weeks 2 days ago by devteam. Reason: Edit of email for sensitive info
The administrator has disabled public write access.

Purchased used 88aBM and can't get the software!!! 2 weeks 5 days ago #33887

  • john.reekie
  • john.reekie's Avatar
  • Offline
  • Platinum Boarder
  • Posts: 2816
  • Thank you received: 1186
  • Karma: 119
Hi, you need to open a support ticket: support.minidsp.com
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
The administrator has disabled public write access.

Purchased used 88aBM and can't get the software!!! 2 weeks 4 days ago #33994

  • dcstokes30
  • dcstokes30's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 1
  • Karma: 0
Hey John!!

Derek here....I've been searching and can't see why the products all say "no longer available".

As you (and miniDSP) know, I've bought 3 of these units, have sold them all. Also bought the BM and a 2x4. I love their products and support is great.
ou.
Anyway, miniDSP!! I'm sure he's submitted a ticket which I suggested he do as soon as received. However, I'm not sure if somehow you just don't have the software on my particular account....or if the website is having a strange issue.

Anyway, this was my third and last unit I sold in this calendar year. (88A that is). Obviously you see I bought them all from you.

Please work with John to get the SW to him so he can send you the info to transfer license. I have the "write" files from you for unit 1229 but not the read out of the SW license from the unit.

Thanks!
Derek
The administrator has disabled public write access.

Purchased used 88aBM and can't get the software!!! 2 weeks 2 days ago #34038

  • devteam
  • devteam's Avatar
  • Offline
  • Administrator
  • Posts: 5983
  • Thank you received: 728
  • Karma: 132
@ Derek

Providing you already flashed the unit with the DDRC-88BM license, not need to reflash them. That unit is already configured correctly.

DevTeam

@ Jason
Welcome to the community. Your account seems correctly configured for access to the plugin by our team.
STEP#1: Please start by reading the user manual to make sure that you have everything correctly configured and an understand of how DDRC-88BM works.

Have fun

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
The administrator has disabled public write access.
Time to create page: 0.129 seconds