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TOPIC: Cannot read DDRC-24 serial number font

Cannot read DDRC-24 serial number font 1 month 1 week ago #28486

  • melson
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I'm trying to upgrade a 2x4HD box to Dirac. So far I have done:

- Bought the software upgrade
- Updated the firmware of the unit
- Installed DDRC-24.exe and Dirac Live Calibration Tool.exe software
- Requested and got an activation code
- Connected to the device from DDRC-24.exe
- Selected Help / Get Activation Serial Number

But the number is unreadable due to the font used (see attached screenshot).

Is there a way to fix the software? or another way to get my serial number? or to create my dirac.se account?

The PC is running English Windows 10 and I've not installed or removed any fonts. I did try changing the screen resolution but it didn't help, and it doesn't work if I try copying and pasting the symbols from the dialog box.
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Last Edit: 1 month 1 week ago by melson. Reason: Added system information
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Cannot read DDRC-24 serial number font 1 month 1 week ago #28488

  • john.reekie
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Sorry, previous reply was reading too fast.... perhaps you need to open a ticket -> minidsp.desk.com
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
Last Edit: 1 month 1 week ago by john.reekie.
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Cannot read DDRC-24 serial number font 1 month 1 week ago #28503

  • devteam
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@melson

This error sometimes happen on older firmware versions when you do 2x4HD to DDRC (i.e. flashing firmware). It has been solved on newer firmware. Just reboot the DSP and you'll be fine reading that SN#.

Devteam
MiniDSP, building a DIY DSP community one board at a time.
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Cannot read DDRC-24 serial number font 1 month 1 week ago #28508

  • melson
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Thanks guys, the serial number is visible after rebooting the device.
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