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TOPIC: Can't find software for DDRC 88a

Can't find software for DDRC 88a 1 year 3 weeks ago #22202

  • Mainecoons
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Bought this unit from Dealer, AVScience, and am now getting around to setting it up.

Started with the instructions in Sec tion 2.2 of the user manual, first checked/updated/installed all software listed under 2.2.1. Next it tells me to go to the "user downloads" section and then navigate to the 88a section where I am supposed to find two zip files to be downloaded and run on my computer.

Very simple problem: No software is listed for download in the DDRC 88a section, at least none shows up on my screen. So I can't even star with the utility software needed to check firmware and get the activation code for the calibration program.

Also when I click on ANY of the headings, no software appears under those either. It appears I'm being blocked from even seeing the software available let alone downloading it.

UPDATE: Found another posting on this board that suggests the problem is that my account is not "enabled" to allow seeing and downloading my software. I sent a help request to the company with my sales receipt attached.

Now what?
Last Edit: 1 year 3 weeks ago by Mainecoons. Reason: update
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Can't find software for DDRC 88a 1 year 3 weeks ago #22203

  • rickcathey
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I had the same problem this past weekend setting mine up. Go the website listed on the coupon they sent with the unit . Enter in the code just as it's shown and activate it. Once activated you should be see the software listed under the DDRC 88 section. The software did a FANTASTIC job on my system. The DDRC 88 is an amazing piece of work..
Rick
Last Edit: 1 year 3 weeks ago by rickcathey.
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Can't find software for DDRC 88a 1 year 3 weeks ago #22206

  • Mainecoons
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Unfortunately no coupon came with this unit from AVScience. I'll have to hope they see this soon and send me that information. I did send them a copy of my receipt from AVScience and also AVScience is an official dealer.

I have high hopes for it as my room isn't optimal.

While I have you here, how did you deal with the requirement of short USB cables? My equipment is in front of the room but the seating area where I have to make the measurements is like 14 feet back. I was thinking to try using long audio cables initially to get the unit closer to the microphone.

Appreciate your response.
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Can't find software for DDRC 88a 1 year 3 weeks ago #22207

  • rickcathey
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If no coupon came with the unit you should call the guys at AVScience as they were very helpful before I bought my unit. The coupon should look like this with the code in the white area:


I have a 20x20 room so I had to buy two extension cables. One for the usb of the 88 to pc and one usb repeater cable to my mic.

I bought these and they both worked great..

15ft USB 2.0 A Male to B Male 28/24AWG Cable
www.monoprice.com/product?c_id=103&cp_id...=5440&seq=1&format=2

16ft 5M USB 2.0 A Male to A Female Active Extension / Repeater Cable
www.monoprice.com/product?c_id=103&cp_id...=8751&seq=1&format=2

Rick
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Can't find software for DDRC 88a 1 year 3 weeks ago #22208

  • Mainecoons
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I did and Mike at AVScience is handling it for me. Just a short delay. We're used to that in Mexico (I live south of Guadalajara) and have figured out a work around for the short cables. You would think these guys would look at their own diagrams and realize they need to offer an option for longer cables.

Dan
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