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TOPIC: Windows 10 and Dirac Live software

Windows 10 and Dirac Live software 1 year 4 months ago #20649

  • AustinJerry
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For anyone contemplating an upgrade to Windows 10, I can report that after my upgrade, I tested out both the DLCT and the DDRC88 Utility software, and both continue to function properly. The same can be said for MiniDSP plugin-in software used by devices such as the 2x4.
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Windows 10 and Dirac Live software 1 year 4 months ago #20665

  • devteam
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Oh wonderful and thanks for the feedback Jerry! Very much appreciate how much you're making sure to share your findings. :-)
We had no problems here but FYI to others reading, we did get a mention by one customer that it messed up their Dirac License. i..e Dirac computer changed name during the upgrade so Dirac licensing server required to be updated by our team. A simple fix we can do easily for you. We've warned Dirac in the mean time.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Windows 10 and Dirac Live software 1 year 3 months ago #20950

  • jeroenkv
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Hi,
I have a problem. I upgraded to Windows 10 and Dirac Live Calibration tool cannot find the DDRC-22D and the UMIK-1 any more.

The DDRC-22 Utility software has no problem connecting to the DDRC-22D.

Any idea what the problem can be?

Kind regards,
Jeroen
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Windows 10 and Dirac Live software 1 year 3 months ago #20973

  • devteam
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@ Jeroen,

Not 100% sure what could be the reason here Jeroen. We do know that we didn't have any issues neither few of our customers so most likely a simple software issue. Did you try to uninstall/re-install the software?

Maybe best for you to write a tech support ticket to our team and we'd be happy to help.


DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Windows 10 and Dirac Live software 1 year 3 months ago #20977

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Hi,
Yes, I reinstalled the Dirac Live software, but no difference. Licence validation checks out OK.

DDRC-22D connects via DDRC-22 utility and UMIK-1 also shows up under Windows overview of devices.
But Dirac Live software does not find them, also not after rescan.

I also send an email via support, but no reply.

Under devices DDRC-22 shows up, but in event log I see 1 error:

Device HID\VID_2752&PID_0040\7&ba226c3&2&0000 could not be migrated.
Last Device Instance Id: HID\VID_04D8&PID_003F\7&3AB07217&0&0000
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000F400FFFFF100
Present: false
Status: 0xC0000451


BR, Jeroen
Last Edit: 1 year 3 months ago by jeroenkv.
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Windows 10 and Dirac Live software 1 year 2 months ago #20999

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Problem solved with upgrade to newest Dirac software!!
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Windows 10 and Dirac Live software 1 year 2 months ago #21039

  • rjay
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I lost my license after upgrading to Win10 and still haven't received a reply to my tech support ticket from last week asking for a new license ...
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Windows 10 and Dirac Live software 1 year 2 months ago #21040

  • john.reekie
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@rjay, I don't know if this would help with the issue, but if you go to the activation page there is a link at the bottom that let's you delete old computer/license records. Maybe if you did that you could re-verify.
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Windows 10 and Dirac Live software 1 year 2 months ago #21042

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Thanks John - but I don't know what you mean by 'activation page' ?
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Windows 10 and Dirac Live software 1 year 2 months ago #21076

  • devteam
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@ rjay, (Richard we're guessing?)
Based on our records, we indeed replied right away to your email. After looking at the tech support ticket again, it seems that there was a typo in the "Email reply entry" which was "buring" instead of "burning".. :-)

You can easily reset your user license count (max 1 pc) from the self serve page here :https://services.dirac.se/activate_serial/oemservices/sign_in.php
We've reset your account in the mean time.

Keep us updated if you have any questions.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Windows 10 and Dirac Live software 1 year 2 months ago #21102

  • AustinJerry
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devteam wrote:
@ rjay, (Richard we're guessing?)
Based on our records, we indeed replied right away to your email. After looking at the tech support ticket again, it seems that there was a typo in the "Email reply entry" which was "buring" instead of "burning".. :-)

You can easily reset your user license count (max 1 pc) from the self serve page here :https://services.dirac.se/activate_serial/oemservices/sign_in.php
We've reset your account in the mean time.

Keep us updated if you have any questions.

DevTeam

I found this information very timely. I have been setting up a new laptop with Windows 10, and it took a couple of tries to get it right. In the process, I had to activate DLCT several times. The last time, I received the "exceeded number of installations" error. I used the link provided above by the Dev Team and was easily able to reset the installation count, and I am up and running again.

Thank you for the continued excellent support!
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Windows 10 and Dirac Live software 1 year 2 months ago #21137

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Glad to hear we were able to help you Jerry. :-)
it's a little trick we've pushed Dirac team to implement and it will hopefully simplify licensing.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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