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TOPIC: DLCT crashing on start up.

DLCT crashing on start up. 1 year 6 months ago #19520

I went to run a new calibration on my DDRC-88A tonight and DLCT keep crashing. I have previously used it to run a full 9 point calibration and made variations on target curves, saved them to different slots without issue.

I found that if I uninstalled DLCT then reinstalled it, then it works perfectly until I close it, then upon restarting DLCT it crashes again. It crashes either with the mic and '88 plugged in, or if I don't have anything plugged in. I'm running Windows 7 64 bit version and after the initial crash today my laptop updated Adobe Air upon restarting (which doesn't seem to have made any difference).

Please let me know if there is any more information required to assist. Other than this issue, I'm very pleased with my DDRC-88A and I'm finding it much better than any previous room eq I've used (antimode, XT32 and manual eq).
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DLCT crashing on start up. 1 year 6 months ago #19538

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Hello Kelvin,

Something is very odd here indeed, we're obviously assuming that you're using the latest Dirac DLCT built available in the user downloads section of our website?
Please start a tech support ticket with us (minidsp.desk.com) so we can help get some logs of where/how that crash happen and relay that information to our software team.

Thanks.
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DLCT crashing on start up. 1 year 6 months ago #19549

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Sounds like the same issue I've got / had for a while..... that is still unresolved.

My workaround has been to start DLCT then plug in 88a USB
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DLCT crashing on start up. 1 year 6 months ago #19551

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@ truscottb

Thanks for the feedback. Based on your username and the ticket I pulled, I can indeed see your issue and logs we received. The Dirac team is aware of that bug but they were not able to reproduce it (neither did we) on their side.
Based on what we're seeing on the logs, it comes down to DLCT try to load 2 times the DLL and crashing. We're not sure why it's happening (and not on our PC) but it's unfortunately out of our control and we'll need to wait for them to be able to schedule an upgrade. They are apparently very busy these days as we've been scheduled to get some update/beta work done but still in the queue.. :-(

The workaround that you're suggesting i.e. plug the 8x8 only after a boot of DLCT does make sense. Thanks for sharing.

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DLCT crashing on start up. 1 year 6 months ago #19666

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Same issue here. DLCT crashes at 2nd start. Re-Installing works as a work arround.
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DLCT crashing on start up. 1 year 6 months ago #19691

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Thanks for the feedback guys, the good news is that we received some great logs from a couple of you and shipped all that information to Dirac's Team.
We now have a beta build available for testing. Please start a tech support ticket (minidsp.desk.com) to be part of the beta test team to see if the issue is solved.

As mentioned to a couple of you in emails, we couldn't reproduce the issue here so a bit of a tricky but, quite isolated knowing only few of you had the issue (compared to all our customers). Hopefully it's now solved. :-)

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DLCT crashing on start up. 1 year 6 months ago #19701

Sorry I've been away with work so I haven't had chance to get the extra log files I was asked for, but having tried the beta version and open/closed it a number of times, so far so good. I need to actually run a calibration to be sure, but have two family members currently studying for exams, so I'll have to choose my time carefully. :)
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DLCT crashing on start up. 1 year 6 months ago #19723

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Glad to hear Kelvin,
We did hear similar reports from other beta testers that they were all set with that new release. Keep us updated if you have any questions.

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DLCT crashing on start up. 1 year 6 months ago #19732

Thanks, seems to be working well as I've been in and out of the DLCT software a few times this weekend. Side issue, my '88 went 'silent' until I connected DLCT and changed the slot #. I tried powering it off and then changing the slot #using the front panel control, but it was only once I connected DLCT that it sprang to life. I'll keep an eye on it incase it becomes a regular occurrence.
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DLCT crashing on start up. 1 year 6 months ago #19766

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@ Kelvin,

Glad to hear that the upgrade solve your issue, thanks for the feedback. To all, note that it's now live in the UserDownloads section, so just grab it to upgrade your software if needed. As for the 88a turning silent, in most cases we've heard, it was either the master volume going to 0 or the unit being muted. Both are settings of the IR remote and front panel. That's the most common case we've seen.
If it goes silent after a drag&drop of a filter, it's typically down to the master level being at minimum (i.e. default setting).

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DLCT crashing on start up. 1 year 5 months ago #19880

In this case it went silent of it's own accord, wasn't showing muted or volume at minimum once I connected with DLCT. It was only when I reselected the slot that it sprung to life. I'll keep an eye on it, but my main system doesn't get much use this time of year.
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