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Updating Dirac Live Calibration Tools for DDRC-22

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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #17890

DrFunk Topic Author Offline Junior Member Posts: 28 Thank you received: 0	Hi, I have updated Dirac Live Calibration Tools for DDRC-22 in my computer following all the instructions step by step but when I have to log in, the aplication shows the next message: "Your product installment limit has been reached, please contact your vendor for more information" Someone could help me. Thanks
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #17910

devteam
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Posts: 8872
Thank you received: 1256

Hello DrFunk,

Our guess is that maybe you did the update without being connected online OR tried to install the software on more than ONE PC (you only have a license for one PC). You can uninstall the software WHILE connected to internet and it will clear your license.
Please contact our team if you're still having issues (minidsp.desk.com)

DevTeam

miniDSP, building a DSP community one board at a time.

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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #17927

DrFunk Topic Author Offline Junior Member Posts: 28 Thank you received: 0	Of course that I have installed the software in the same PC than before and of course that the PC was connected to Internet and connected too to the DDRC-22D at the same time while I uninstalled the old software and while I installed the new software too. Thanks
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #17990

devteam Away Administrator Posts: 8872 Thank you received: 1256	Enrique, Problem solved as we can read from our tech support. Please remember to use only one path of communication with us. Doing both doesn't exactly help us. Thanks for your understanding. DevTeam miniDSP, building a DSP community one board at a time.
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #17995

DrFunk Topic Author Offline Junior Member Posts: 28 Thank you received: 0	I don't know if it was solved by chance, because the user and password that the system is working with, now it's different that the ones before updating. Thanks anyway
	Please Log in or Create an account to join the conversation. Last edit: by DrFunk.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18009

rjay Offline New Member Posts: 9 Thank you received: 0	I have exactly the same problem, and am opening a support ticket. So it seems there is something wrong with th upgrade.
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18010

markus Offline Senior Member Posts: 68 Thank you received: 21	How did you guys uninstall the software? Did you use Windows uninstall or the uninstaller that came with the software?
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18011

rjay Offline New Member Posts: 9 Thank you received: 0	I used the entry in Control Panel > Programs & Features > Uninstall or Change a program: that's where I always uninstall software and as far as I know that simply executes the uninstaller
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18012

markus Offline Senior Member Posts: 68 Thank you received: 21	The DLCT uninstaller resides in the app folder. You can not use the Windows uninstall Control Panel (tested with Win 7).
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18013

rjay Offline New Member Posts: 9 Thank you received: 0	What do you mean "you cannot use it" ? That is the usual way of uninstalling a program ...
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18014

markus Offline Senior Member Posts: 68 Thank you received: 21	In Win 7 DLCT doesn't show up in the software uninstall Control Panel, only "DDRC-88". Is this different on your computer?
	Please Log in or Create an account to join the conversation. Last edit: by markus.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18016

rjay Offline New Member Posts: 9 Thank you received: 0	I can see it in mine "Dirac Live Calibration Tool" as well as "DDRC-22" as a separate install.
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18017

markus Offline Senior Member Posts: 68 Thank you received: 21	Interesting. What OS version are you running?
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18032

alvinthx2 Offline New Member Posts: 4 Thank you received: 0	Having the same issue also.My OS is Win7
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Updating Dirac Live Calibration Tools for DDRC-22 6 years 4 months ago #18059

DrFunk Topic Author Offline Junior Member Posts: 28 Thank you received: 0	Finally, somebody knows wich is the problem?
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Updating Dirac Live Calibration Tools for DDRC-22