Welcome, Guest

NOTE: This is a "Community" forum. Please be mindful that community members are here to help as part of a community effort. We therefore appreciate your effort in keeping this forum a happy place!

If you have a specific issue (e.g. hardware, failure) and want help from our support team, please use our tech support portal (Support menu - > Contact Us).
Thanks a lot of your help in making a better community.

Page:
1
2

TOPIC: Updating Dirac Live Calibration Tools for DDRC-22

Updating Dirac Live Calibration Tools for DDRC-22 6 years 2 months ago #17890

DrFunk Offline Junior Boarder Posts: 28 Karma: 0	Hi, I have updated Dirac Live Calibration Tools for DDRC-22 in my computer following all the instructions step by step but when I have to log in, the aplication shows the next message: "Your product installment limit has been reached, please contact your vendor for more information" Someone could help me. Thanks
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 2 months ago #17910

devteam Offline Administrator Posts: 8812 Thank you received: 1231 Karma: 167	Hello DrFunk, Our guess is that maybe you did the update without being connected online OR tried to install the software on more than ONE PC (you only have a license for one PC). You can uninstall the software WHILE connected to internet and it will clear your license. Please contact our team if you're still having issues (minidsp.desk.com) DevTeam
	miniDSP, building a DSP community one board at a time. The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 2 months ago #17927

DrFunk Offline Junior Boarder Posts: 28 Karma: 0	Of course that I have installed the software in the same PC than before and of course that the PC was connected to Internet and connected too to the DDRC-22D at the same time while I uninstalled the old software and while I installed the new software too. Thanks
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #17990

devteam Offline Administrator Posts: 8812 Thank you received: 1231 Karma: 167	Enrique, Problem solved as we can read from our tech support. Please remember to use only one path of communication with us. Doing both doesn't exactly help us. Thanks for your understanding. DevTeam
	miniDSP, building a DSP community one board at a time. The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #17995

DrFunk Offline Junior Boarder Posts: 28 Karma: 0	I don't know if it was solved by chance, because the user and password that the system is working with, now it's different that the ones before updating. Thanks anyway
	Last Edit: 6 years 1 month ago by DrFunk. The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18009

rjay Offline Fresh Boarder Posts: 9 Karma: 0	I have exactly the same problem, and am opening a support ticket. So it seems there is something wrong with th upgrade.
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18010

markus Offline Senior Boarder Posts: 68 Thank you received: 21 Karma: 0	How did you guys uninstall the software? Did you use Windows uninstall or the uninstaller that came with the software?
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18011

rjay Offline Fresh Boarder Posts: 9 Karma: 0	I used the entry in Control Panel > Programs & Features > Uninstall or Change a program: that's where I always uninstall software and as far as I know that simply executes the uninstaller
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18012

markus Offline Senior Boarder Posts: 68 Thank you received: 21 Karma: 0	The DLCT uninstaller resides in the app folder. You can not use the Windows uninstall Control Panel (tested with Win 7).
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18013

rjay Offline Fresh Boarder Posts: 9 Karma: 0	What do you mean "you cannot use it" ? That is the usual way of uninstalling a program ...
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18014

markus Offline Senior Boarder Posts: 68 Thank you received: 21 Karma: 0	In Win 7 DLCT doesn't show up in the software uninstall Control Panel, only "DDRC-88". Is this different on your computer?
	Last Edit: 6 years 1 month ago by markus. The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18016

rjay Offline Fresh Boarder Posts: 9 Karma: 0	I can see it in mine "Dirac Live Calibration Tool" as well as "DDRC-22" as a separate install.
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18017

markus Offline Senior Boarder Posts: 68 Thank you received: 21 Karma: 0	Interesting. What OS version are you running?
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18032

alvinthx2 Offline Fresh Boarder Posts: 4 Karma: 0	Having the same issue also.My OS is Win7
	The administrator has disabled public write access.

Updating Dirac Live Calibration Tools for DDRC-22 6 years 1 month ago #18059

DrFunk Offline Junior Boarder Posts: 28 Karma: 0	Finally, somebody knows wich is the problem?
	The administrator has disabled public write access.

Page:
1
2

Moderators: devteam

Forum

Community Support

Dirac Series

Updating Dirac Live Calibration Tools for DDRC-22