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TOPIC: Dirac - Audio Device Problem

Dirac - Audio Device Problem 2 years 7 months ago #14186

  • kurbjuhn
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Hello,

I recently bought the DDRC-22D. After installation and validation of the software I have the following problem. I can´t chose the DDRC-22D as Test Signal Audio Device in the start screen of dirac live. The status in the utility software is shown as connected (green). Even several rescans didn´t solve the problem.
Does anyone has an idea what to do?

Martin (from Germany)
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Dirac - Audio Device Problem 2 years 7 months ago #14187

  • john.reekie
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I'm just wondering if you can have the utility program connected at the same time... Perhaps quit the utility and just run Calibration Tool?
I am not miniDSP support.

"You must ask the right questions." - Dr. Alfred Lanning's hologram.
-> Have you read the User Manual??
-> Have you drawn and posted a diagram?
-> Have you posted a screenshot?
-> Have you posted your config file?
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Dirac - Audio Device Problem 2 years 7 months ago #14190

  • kurbjuhn
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Thank you for the anwer, but the problem still exists. The dealer where I bought the unit has the same problem. He told me the guys from Minidsp are trying to solve it.

Best regards from Germany
Martin
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Dirac - Audio Device Problem 2 years 7 months ago #14193

  • Fornetto
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hi,
I have the same problem kurbjuhn. I can not chose the 22D as playback Signal Audio Devices in the start screen of dirac live. The status in the utility is green. I have a asus laptop with windows 8.1. I hope you can solve the problem quickly. Thank you.
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Dirac - Audio Device Problem 2 years 7 months ago #14195

  • kurbjuhn
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Hi Fornetto,

my system is the same: Asus Laptop with Windows 8.1
I hope for quick solving, too
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Dirac - Audio Device Problem 2 years 7 months ago #14201

  • devteam
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Dear Both,

We just learned for the past day that Win8 is having some sort of issue. Both our engineering team and Dirac's team are actively trying to reproduce the problem here since we couldn't see it during debug in our test environment. If you don't mind to clarify your setup (32bit/64bit) that would certainly help.

Thanks for your patience and rest assured that we're working hard to get that little issue solved!

Note that if you do happen to have a Win7/Vista/XP PC running we can easily cancel your current license such that you can install it on that PC for the time being.
Please get in touch with us if you have any questions.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Dirac - Audio Device Problem 2 years 7 months ago #14206

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Dear Dev Team,

my system is:

Computer: Asus x Series Laptop
Processor: Intel 2117U 64bit
System: Win 8.1 64bit
Ram: 4GB

I do have a second laptop:

Asus EEPC
Win7
1GB Ram

Will this computer work or is 1 GB Ram too little
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Dirac - Audio Device Problem 2 years 7 months ago #14209

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Hello kurbjuhn,

Thanks for the quick feedback! Since this morning first message, we've indeed been able to reproduce the issue on Win8 64bit. Win32bit works fine.
Our software engineers are working hard to solve the problem as we speak. Hoping we can have a very quick fix. If you ever want to switch your license to the other PC, not a problem. We can do that for you by deleting your license. Just let us know via email?

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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Dirac - Audio Device Problem 2 years 7 months ago #14211

  • Fornetto
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Dear devteam,
my pc is 64bit. Sorry, but I do not have the possibility of changing the operating system. let me know if there is any news. For now we can not use the 22d.
Thanks
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Dirac - Audio Device Problem 2 years 7 months ago #14213

  • kurbjuhn
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Dear Dev-Team,

I just wrote an Email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the request of deleting the current licence. I will borrow a win7 computer for a couple of days, hoping there is also no licence problem when I switch back on my own win8 computer after the problem is solved.

Best regards
Martin
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Dirac - Audio Device Problem 2 years 7 months ago #14225

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@ Fornetto.

Thanks for the follow up. We did some great progress in finding the issue on 64bit. We just need to do further testing to insure that this fix will not break something else under other OS/environments. As simple as we make it to the user, these are actually very complex software + firmware systems to be debugged. We don't want to release something unstable for Win8 users but good news is target is early next week. Thanks again for your patience!

@ Martin,
You should be all set to install your license on another PC.

Devteam

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Dirac - Audio Device Problem 2 years 6 months ago #14291

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Ok, thanks. I wait for some news.
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Dirac - Audio Device Problem 2 years 6 months ago #14307

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Good news! We now have the updated package for support of Windows8 64bit. The software will be available under your user downloads section.
Please keep us updated if you have any questions.

Important note, if you asked for resetting your license count to be able to install on another PC, please contact us so we can reset it again on the day you're performing the change.

DevTeam
MiniDSP, building a DIY DSP community one board at a time.
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