TOPIC:

Dear All,

Here is an update on the Flex availability so we keep the community on what's going on behind the scenes. We appreciate all your patience and understanding once again!! 

The past few weeks have been challenging to say the least! From battling the biggest wave of Covid in HK to 10days long lock down in Shenzhen manufacturing hub (where our factories are), it's been a stressful challenge for all our team to keep our timelines. We're still not quite there as few shipping companies are still making large deliveries a challenge.. WIth all the above said, we're very happy to announce the following: 
- Flex Digital is now finalised and assembled!! We will have pics on the website shortly in the coming days. Pricing info and Ordering will be possible by mid of April. Thanks for your patience to wait for that information to be published before starting 100 support tix asking us on the price..   
- Flex RCA/TRS batch is now being assembled. We hope to have a first small batch that should clear all the existing backlog by hopefully mid of next week. Give us few days to QC and we'll ship all units to you ASAP. So we're unfortunately few days later from our estimated end of March but we hopefully get your understanding that with the current challenges listed above, we're still extremely lucky to achieve such timing thanks to the hard work from the whole team.. Thanks again for all your patience! 

Quite a lot of you have been asking for pre-ordering. Unfortunately we had to disable the order feature on the Flex page as quite few customers were confused thinking they'd get the product few days later... (i.e. missing the statement that it was backlogged). We decided to disable the order feature to limit the amount of troubles for everybody.. We will put it back on asap we've cleared all the backlog. We expect that mid of April, all ordering process will be back to normal for TRS/RCA/Digital versions. 

Thanks again to the whole community for your patience and for putting up with this delay outside our control. We've received amazing feedback from customers from the first batch. Lots of you will soon enjoy the second batch and many more to come! This tiny box does perform wonders at a very small price. 

DevTeam

Hi Guys
Hope you're all well and keeping safe. Am I being dumb (very possible) or is there no date on the above announcement?

I'm just trying to work out when I might expect delivery but the post just mentions "next week" and "last week" and I don't know when "this week" was!

Stay safe.

Regards,

Dossdaz wrote:

Hi Guys
Hope you're all well and keeping safe. Am I being dumb (very possible) or is there no date on the above announcement?

I'm just trying to work out when I might expect delivery but the post just mentions "next week" and "last week" and I don't know when "this week" was!

Stay safe.

Regards,

As I type this the post you refer to displays for me as having been posted '1 week 6 days ago', and if I mouseover this text it gives an actual date and time.

Thanks. I can see neither of those elements via my phone browser. Not too long now then hopefully.

Dossdaz wrote:

Thanks. I can see neither of those elements via my phone browser. Not too long now then hopefully.

I'm looking on a laptop, but you might find you can see them on your phone if you rotate your phone to landscape view?

Hi! Mid April is gone and there is still no way to order it… is there any update on the availability front? 
Bests 

Hello, are there any updates on the availability of the Flex? It would be nice if we could at least place an order.

Thank you 

Any idea when the back ordered units might ship? I placed an order when there was still supposed availability. I understand there are challenges...We are 2/3 through april with apparently no realistic estimate. 

Mb

edit: if I've misunderstood i apologize. Im on my phone and having some trouble figuring out where the date stamp on the initial message was. 

edit2: apparently i wasn't wrong about the lack of communication here. i feel like i'd be inclined to respond faster to my customers. you all should work on your way of interacting with the community. see also my six other posts where im literally offering to do free work to fix things you won't bother to but can't start because you won't bother to confirm the situation i had a bad feeling i would regret this purchase  

I'm still waiting on a Flex ordered in February. 

I will not be cancelling -- I've been waiting on a suitable 2x4 hd replacement that that had a low noise floor and balanced in/outputs-- but perhaps the. willingness of myself and others to tolerate the lack of communication is why it is happening:(

It would be great to see an update. I have an older 2x4 and would like to order a flex as a replacement — but the lack of communication around the delays is making me uncomfortable…

Dear All,

Thanks for your patience! It's indeed been few weeks since our last update as we simply had too many unknowns coming at us to feel we could give a good update.. For anybody with a good internet connection, you can see that both HK and Shenzhen (where our factories are) haven't been spared when it comes to COVID... The crazy hoops we had to go through to even finalize the products are worthy a whole movie..   The whole team worked overtime to achieve this little feat and while it does feel long for some of you, we certainly appreciate your understanding that it's been extremely challenging and stressful time for all of us. Thanks for your patience again! 

As we speak, it's Monday and all Flex TRS backlog should now be cleared by end of the day hopefully.. RCA backlog should be cleared in few days too. So everybody should be happy.. Everybody will be able to get back to enjoy music and this powerful little box.  

New orders are now enabled again on the product page. We expect a bit of delay on fulfilling new orders (about 1-2weeks) knowing the slow flow of goods from China to HK. (still limits on max weight, can't use normal delivery schedule).. Thanks for your patience !

DevTeam

We do not hesitate to complain. So this time I thougtht, let me post  the Kudos your team deserves. I ordered my unit on April 25th. and I received the unit today.

thank you.

Dear　development team

I strongly hope to develop a product with Flex digital OUT and XLR (TRS possible) input.
I have purchased DDRC24 and　next　 SHD so far.
Thank you。

親愛なる　開発チーム

FlexデジタルOUTとXLR（TRS可能）入力を備えた製品を開発したいと強く望んでいます。
これまでにDDRC24と次のSHDを購入しました。
ありがとうございました。