miniDSP Ltd warrants all our products to be free from defects in materials and workmanship for a period of one year from the invoice date. Our warranty terms do not cover failure of the product due to an external trigger, misuse, servicing or usage out of the recommended installation instructions.
With this said, make sure to carefully read the user manual when customizing the board. Any board damage investigated as failure to follow proper installation may void the warranty. So if in doubt, make sure to ask before any modifications.
In the event of a board failure, here are the steps to be followed:
- Contact our technical staff using the contact us form and clearly describe the symptoms.
- Before returning any goods back to our Hong Kong office, products first need to receive a return authorization (RA) number. Doing otherwise, miniDSP Ltd deserves the right to not process your return.
- Once the RA# issued, customers are required to ship goods back to us at the customer's expenses. miniDSP Ltd will return the repaired/replaced product back to you at our cost.